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Operations Manager

2 weeks ago

Lagos, Lagos, Nigeria Captain Residency Hotel Full time
  • An experienced Operations Manager to oversee the day-to-day operations of its hotel.
  • The successful candidate will ensure the smooth operation of all hotel departments, including the front office, housekeeping, food and beverage, and maintenance.
  • The Operations Manager will work closely with the General Manager to implement strategies and initiatives that drive revenue growth, improve guest satisfaction, and increase operational efficiency.

Key Responsibilities

  • Oversee Hotel Operations: Manage the day-to-day operations of the hotel, ensuring that all departments are working together seamlessly to provide excellent guest service.
  • Departmental Management: Supervise and coordinate the activities of department heads, including front office, housekeeping, food and beverage, and maintenance.
  • Guest Satisfaction: Implement strategies to improve guest satisfaction, including responding to guest complaints and concerns, and ensuring that guest feedback is acted upon.
  • Revenue Growth: Work with the General Manager to implement revenue-generating initiatives, such as promotions, packages, and events.
  • Operational Efficiency: Identify areas for operational improvement and implement changes to increase efficiency, reduce costs, and enhance guest experience.
  • Compliance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
  • Budgeting and Cost Control: Assist with budgeting and cost control, ensuring that departmental expenses are within budget and that cost-saving initiatives are implemented.
  • Training and Development: Provide training and development opportunities for department heads and other hotel staff to ensure that they have the skills and knowledge needed to provide excellent guest service.
  • Communication: Ensure that there is effective communication between departments and that all staff are aware of hotel policies, procedures, and initiatives.

Requirements

  • Degree in Hospitality or related field such as business or management.
  • Minimum of 2 years of experience in hotel operations: A minimum of 5years of experience in hotel operations, preferably in a management role.
  • Strong leadership and management skills: Strong leadership and management skills, with the ability to motivate and inspire staff.
  • Excellent communication and interpersonal skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with staff, guests, and other stakeholders.
  • Analytical and problem-solving skills: Analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes.
  • Knowledge of hotel operations and management: Knowledge of hotel operations and management, including front office, housekeeping, food and beverage, and maintenance.

Salary

N200,000 - N250,000 / Mont.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.