Retail Store Manager

A retail company is looking to Hire a store manager,candidate MUST have minimum of 4 years work experience in the RETAIL SECTOR.

The Store Manager's goal is to maximize employee productivity, ensure compliance and consistent execution of company Policy & Procedures and established Best Practices, and create an environment which is customer and results-driven. The Store Manager trains and develops Associate and Assistant Managers and is responsible for the development of Employees by him/herself or members of his/her management team. 

- Articulate Corporate mission and business goals within the store. Support corporate expectations and systems. Follow up to ensure proper execution of company initiatives and provide feedback to Retail Manager, as needed. 

- Partner with store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability. 

- Execute and model Company Policies & Procedures and established Best Practices in Human Resources, Customer Service, Store Operations, Product Management, Loss Prevention, and Point of Sale. 

- Achieve Company standards/goals for personal sales results: Sales v. budgets, Sales per Hour and Units per Transaction. 

- Respond to and communicate with Retail Manager on all competitors, community information that could impact Company business. 

- Identify opportunities to grow the business or improve performance. Collaborate with others to improve business performance. 

- Lead weekly management meetings and other staff meetings; Participate in and contribute to Regional meetings. 

- Focus staff on the importance of the quality of relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. 

- Effectively manage customer complaints in a timely and effective way. 

- Clearly communicate to staff all marketing and sales promotions. 

- Consistently foster a positive store experience by treating all customers, and staff members in a fair and consistent manner. 

- Adhere to, and enforce, Company Personal Presentations Standards to properly represent the company. 

- Ensure "door to floor" Best Practices and visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution. 

- Complete daily/weekly store walk-through's; evaluate product performance, pricing, sell through, and inventory levels. Communicate to the Retail manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure there are weekly visual presentation action plans. 

- Maintain corporate visual merchandising directives and standards for sales floor and back room; continually review standards to ensure clear and consistent execution. Ensure all weekly updates and e-mail/memos are executed properly and on a timely basis. 

- Direct and monitor preparation and execution of store inventory counts and follow up on results. 

- Ensure daily management of sales, payroll, controllable expenses, goals and company initiatives. Align activities to ensure business goals are met. 

- Analyze store level reports and create action plans to improve results. 

- Effectively communicate with the Retail Manager regarding day-to-day operational issues of the store. 

- Complete store audits to ensure store is complying with all Company Policies and Procedures. 

- Communicate with staff daily at morning Meeting - individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals. Hold One Minute Meetings at the end of employees' shifts; summarize their performance results, provide constructive feedback and recognition. 

- Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor. 

- Ensure store has all the necessary tools (e.g. supplies, resource binders, etc.). 

- Manage the manpower planning, identification, recruitment, interviewing, hiring and orientation processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds. 

- Monitor staff retention and career development; communicate ideas to Retail Manager and HR contact . Build bench strength for management positions, including possible successors. 

- Direct the training and development of store management. Ensure that all Employees are properly oriented into the Company and trained in their role. Provide training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented. 

- Ensure unsatisfactory performance and policy violations by Employees are addressed through the corrective action process and that appropriate documentation is completed and Retail Manager approval received. 

- Diagnose, develop and review the performance of staff; conduct annual performance reviews. 

- Review staff wages annually and change rates of pay, including merit increases, with the approval of the Retail Manager and HR in line with local labor law legislation. 

Related University Degree

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