Head of Commerce

Head of Commerce – Strivo Labs

Location: Ikeja, Lagos

Level: Senior Leadership

Reports to: Managing Director, Strivo Labs

Departments Oversight: Marketplace, Payments & Billing, Digital Products, E-commerce Infrastructure, Customer Growth, Partner Integrations

ROLE SUMMARY

The Head of Commerce at Strivo Labs is a strategic and execution-driven leader responsible for building, scaling, and optimising all commerce, marketplace, and revenue-driving systems across the company.

They will lead the commercial strategy for Strivo's products—including e-commerce solutions, digital services, SaaS platforms (including OmniDial), fintech-style payment journeys, talent placement commerce, and B2B digital infrastructure.

This role blends e-commerce leadership, commercial strategy, product growth, financial services understanding, and tech-driven business scaling.

KEY RESPONSIBILITIES

1. Commercial Leadership & Strategy

• Develop and execute Strivo Labs' overarching commerce strategy across digital products, e-commerce services, SaaS offerings, and partner channels.

• Build a long-term revenue roadmap aligned with MD's vision and the board's targets.

• Lead pricing strategies, monetisation frameworks, and commercial models (subscriptions, transaction-based, marketplace fees, enterprise licensing).

• Identify new revenue verticals and business opportunities across Africa and the diaspora.

1. E-commerce & Marketplace Management

• Oversee development and optimisation of our client platforms systems

• Lead marketplace operations including vendor acquisition, onboarding, category management, pricing, logistics partnerships, and customer experience.

• Drive user growth, conversion optimisation, and repeat transactions.

• Implement marketplace KPIs: GMV, AOV, LTV, CAC payback, churn.

1. Tech-Driven Product Commercialisation

• Work closely with Engineering, Product, and Operations to bring new commerce features to market (payments, checkout flows, vendor dashboards, subscription engines, etc.).

• Ensure efficient go-to-market for Strivo OmniDial, Strivo CRM, automation suites, business portals, talent platforms, and digital services.

• Collaborate with Product to align roadmaps with commercial opportunities and customer needs.

1. Financial Services & Payment Ecosystem

• Oversee financial integrations including payment gateways, settlement flows, wallet systems, invoicing, credit/loan features, and billing automation.

• Ensure compliance with regulatory requirements for financial transactions and data protection.

• Strengthen partnerships with banks, PSPs, credit scoring partners, and fintech APIs.

• Build risk management frameworks to reduce payment failures, fraud, chargebacks, and revenue leakages.

1. Growth, Sales & Business Development

• Build and lead the sales pipeline for enterprise clients, SMEs, and digital partners.

• Drive B2B adoption of Strivo's solutions (automation, digital transformation, CRM, omnichannel support, talent services).

• Develop key account management processes for high-value clients.

• Work with Marketing & Growth to create demand-generation strategies, funnels, and campaigns.

1. Partner Ecosystem & Integrations

• Acquire and manage strategic partnerships with platforms such as logistics providers, fintech APIs, telcos, data providers, and technology vendors.

• Oversee API-driven partnerships for commerce expansion (payment rails, identity verification, CRM integrations, etc.).

• Build channel partner programmes for resellers, consultants, and digital agencies.

1. Data & Performance Management

• Build a robust data-driven decision-making framework.

• Lead reporting for revenue performance, forecasting, P&L, marketplace metrics, platform usage, and acquisition analytics.

• Implement dashboards to track commercial health across all Strivo divisions.

1. Team Leadership & Cross-Functional Collaboration

• Recruit, lead, and coach a high-performing commerce team: sales, marketplace ops, onboarding, category managers, payment operations, acquisition managers.

• Build a culture of execution, speed, accountability, and customer obsession.

• Work cross-functionally with Tech, Product, People & Culture, Marketing, Talent, and Operations.

KEY REQUIREMENTS

Experience

• 7–12+ years in commerce leadership roles across e-commerce, fintech, SaaS, digital marketplaces, or technology businesses.

• Proven success scaling a marketplace or e-commerce platform in Africa (preferred).

• Experience launching or managing SaaS commercial functions (subscriptions, enterprise sales, product-led growth).

• Strong background in payments, digital billing, and financial services ecosystems.

• Experience with B2B and B2C commerce funnels, partner management, and multi-stakeholder tech environments.

Skills

• Strong commercial acumen and strategic thinking.

• Deep understanding of marketplace economics, merchant onboarding, and commerce operations.

• Ability to design pricing models, revenue strategies, and monetisation systems.

• Strong data literacy (A/B testing, funnel optimisation, dashboards, metrics).

• Exceptional relationship-building, negotiation, and BD skills.

• Ability to collaborate with engineering and product teams effectively.

• Strong leadership, communication, and execution instincts.

Education

• Bachelor's degree in Business, Economics, Engineering, Finance, Technology Management, or related field.

• MBA or additional certification in Product Management, Growth, or Digital Commerce (optional, but valuable).

WHAT SUCCESS LOOKS LIKE

• GMV growth across marketplaces.

• Revenue growth (monthly recurring + transaction-based).

• Vendor/merchant acquisition and retention.

• Successful rollout of commerce features across Strivo products.

• Reduced payment failures and improved settlement efficiency.

• Acquisition of strategic partnerships driving growth.

• Achieving revenue profitability targets per quarter.

• Reduced churn and increased customer LTV.

• Strong team performance and operational efficiency.

To apply, send your CV to , your notice period, salary expectations and a short note on why you're a good fit.