Technical Business Analyst

Technical Business Analyst

Location: Ikeja, Lagos

Reports to: Head of Engineering, Strivo Labs

Department: Product & Delivery

About Strivo Labs

Strivo Labs is building intelligent automation, AI-powered SaaS products, and digital transformation solutions for high-value verticals (fintech, lending, retail, churches/NGOs, healthcare, e-commerce, and talent services).

We are looking for a Technical Business Analyst — someone who can gather requirements, translate them into technical specifications, manage end-to-end delivery, and ensure successful implementation for both internal products and client solutions.

This role is ideal for a highly analytical, structured, and execution-focused operator who thrives in fast-paced environments, can manage multiple product streams, and can lead complex projects from ideation to deployment.

Responsibilities

1. Business Analysis & Requirements Gathering

• Engage directly with clients to understand business needs, workflows, and pain points.

• Conduct process mapping, gap analysis, and system analysis.

• Translate business requirements into detailed BRDs, user stories, functional specifications, and workflow diagrams.

• Evaluate existing systems, tools, and data structures to recommend improvements or automation opportunities.

• Work closely with the product, engineering, and AI/automation teams to define product scope.

1. Technical Documentation

• Create clear documentation including:

• System architecture outlines

• Data flow diagrams

• API requirements

• Acceptance criteria

• Compliance and security documentation

• Maintain up-to-date project documentation and ensure version control.

1. Senior Project Management

• Lead end-to-end project delivery for internal SaaS products (including the AI Agent Suite Platform) and client automation/technical transformation projects.

• Own project planning, timelines, sprints, and reporting.

• Run daily standups, sprint reviews, and stakeholder sessions.

• Identify and manage risks, blockers, and resource needs.

• Ensure projects are delivered on time, within scope, and to Strivo Labs' quality standards.

1. Client & Stakeholder Management

• Act as primary point of contact for clients during implementation.

• Provide weekly project updates, status reports, and executive summaries.

• Facilitate requirement clarifications and manage expectation alignment.

• Ensure high client satisfaction during and after implementation.

1. Product & Technical Strategy Support

• Work with leadership to shape product direction, feature prioritization, and roadmap planning.

• Contribute to competitive analysis and market research for SaaS products.

• Support data privacy, security, and compliance conversations (especially for fintech & enterprise clients).

1. Quality Assurance & UAT Support

• Oversee testing of features before deployment.

• Create test cases and coordinate user acceptance testing.

• Validate that delivered solutions meet business and technical requirements.

1. Cross-Functional Leadership

• Work directly with engineers, UI/UX designers, AI experts, business development, and operations.

• Support onboarding materials for new clients, especially for the AI Agent Suite.

• Mentor junior analysts or project coordinators as needed.

REQUIRED SKILLS & EXPERIENCE

Technical Skills

• Strong understanding of APIs, automation workflows, SaaS platforms, and integrations.

• Ability to translate complex business requirements into technical documentation.

• Familiarity with agile methodologies and sprint planning.

• Experience with tools such as:

• Jira / ClickUp / Trello

• Figma

• Postman

• Notion / Confluence

• / Miro

• Knowledge of AI agents, workflow automation, and low-code/no-code tools (bonus).

Project Management

• 5–8 years experience in project management, business analysis, or product operations.

• Proven experience leading technology or digital transformation projects end-to-end.

• PMP, PRINCE2, Agile/Scrum certification is a plus.

Analytical & Communication

• Strong analytical thinking and structured problem-solving.

• Excellent documentation skills.

• Strong client-facing communication: ability to manage senior executives.

• A high sense of ownership, urgency, and accountability.

KEY KPIs (Performance Indicators)

• Project Delivery: % of projects delivered on-time and within scope.

• Documentation Quality: Accuracy, completeness, and clarity of BRDs, user stories, and system specs.

• Client Satisfaction: Monthly feedback score and retention.

• Product Development: Velocity of requirements converted into shipped features.

• UAT & Quality: Defect rate and number of post-deployment issues.

• Team Coordination: Sprint completion rate and team velocity.

• Process Efficiency: Reduction in bottlenecks and operational delays across projects.

To apply, send your CV to , your notice period, salary expectations and a short note on why you're a good fit.