Program Administrator(Ziti Academy)

About Us:
Ziti is a technology talent group headquartered in the United Kingdom with the purpose of creating global opportunities for top tier technology talents in Africa. Founded by technology and professional services experts, we are on a mission to create access to technology skills and jobs across the continent through our academy and remote resourcing services.

Our Academy is designed to ignite passion for technology, accelerate skills, and lay the foundation for a successful technology career. By bridging the gap between raw talent and industry demand, we build a sustainable pipeline for our remote resourcing services while making a profound social impact.

Job Overview:
We are seeking an organized, proactive, and detail-oriented
Program Administrator
to support the successful delivery of Ziti's Salesforce and AI Academy programs.

This role is central to ensuring that every stage of the training lifecycle—
pre-program preparation, program delivery, and post-program close-out
—runs efficiently, smoothly, and to a high standard.

The ideal candidate is an excellent communicator, highly organized, tech-savvy, and passionate about supporting learners and instructors. You thrive in fast-moving environments, enjoy coordinating multiple tasks, and take pride in creating seamless learner experiences.

Key Responsibilities:
Program Coordination & Administration
: Oversees the full planning and logistics of Salesforce and AI Academy programs, manages program schedules and timelines, coordinates onboarding for learners and instructors, prepares training materials and documentation, and sets up digital tools, learning platforms, and CRM records for each cohort.

Delivery Support & Operations:
Provides real-time administrative support during live sessions, tracks learner attendance and engagement, maintains updated program documentation and reports, manages communication channels across email and collaboration platforms, and supports the Program Manager in monitoring program quality and instructor coordination.

Learner Experience & Community Engagement:
Acts as the primary point of contact for learners, ensuring timely support and guidance, fosters a collaborative community through structured communication, assists in organizing community and alumni activities, and supports marketing efforts with learner communications and program promotions.

Post-training & Continuous Improvement:
Handles graduation activities, certificate issuance, learner surveys, and reporting, maintains accurate learner records and performance data, reviews learner feedback to support program improvements, and contributes to refining administrative processes for efficiency and scale.

**Qualifications & Experience

Essential:**
-4+ years' experience in program administration, operations, office management, or project support

Strong organization and coordination skills with excellent attention to detail

-Familiarity with digital tools, CRMs, LMS platforms, spreadsheets, and AI tools

-Excellent written and verbal communication skills

-Ability to multitask and manage deadlines in a fast-paced environment

Highly Desirable:
-Experience supporting training program, bootcamps, edtech operations, or cohort-based learning

-Interest in the African tech ecosystem

-Familiarity with Salesforce, AI tools, or low-code/no-code systems

-Experience working remotely with distributed teams

What We Offer:
Competitive salary

Opportunity to contribute to the growth of Africa's next generation of tech talent

Supportive, mission-driven work environment

Remote-first culture with flexibility

A chance to create impactful learning experiences that transform lives.

How to Apply:
Please apply directly through the link below:

We look forward to reviewing your application