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Senior Account Manager

3 weeks ago

Lagos, Lagos, Nigeria Spacefinish Full time

Job Title

: Senior Account Manager – Spacefinish/Campus

Job Summary

The Senior Account Manager is responsible for driving post-sale value, strengthening long-term client relationships, and ensuring full data and process integrity across Spacefinish's Lagos legacy accounts and Abuja strategic accounts. The role ensures that every delivered project transitions into recurring business growth while maintaining high customer satisfaction, low churn, and strong account performance visibility.

This is a core commercial role that works closely with Sales, CampusHQ, Design, and Operations to unlock expansion revenue and sustain our enterprise client base.

Key Responsibilities

1. Client Relationship & Account Growth

  • Lead the full lifecycle management of assigned client accounts across Lagos and Abuja.
  • Identify and execute upsell and cross-sell opportunities, including Campus+ memberships, In-Office Management (IOM) services, and Workspace Optimization products.
  • Drive YoY expansion revenue and deepen account penetration with multi-department engagement.

2. CRM Data Integrity & Reporting

  • Maintain
    100% documentation accuracy

of all client interactions, stakeholders, and account activities within Zoho CRM.
- Ensure dynamic updates to deal stages, contacts, account notes, revenue forecasts, and renewal timelines.
- Provide weekly account health reports to the Head of Sales.

3. Account Health Monitoring

  • Track and report key account indicators such as NPS, renewal cycles, payment status, risk scoring, and service gaps.
  • Identify early-warning signals of churn and coordinate internal action plans to stabilize accounts.
  • Maintain strong relationships with client champions and decision-makers to safeguard long-term retention.

4. Stakeholder & Political Mapping

  • Develop and maintain updated organizational charts for MDAs, enterprise clients, and all strategic accounts.
  • Map influence networks, blockers, shadow buyers, and multi-level decision-making structures.
  • Support the Sales team with intelligence required for renewal, expansion, and strategic pursuits.

5. Cross-Functional Coordination

  • Partner with the Business Development Manager to ensure seamless account transitions after project delivery.
  • Liaise with Operations, CampusHQ, Design, and Finance to resolve client issues and ensure successful service delivery.
  • Escalate account risks early and coordinate mitigation plans.

Required skills and competencies

  • Strong relationship-building and client-facing communication skills.
  • High proficiency in CRM tools (Zoho preferred).
  • Ability to interpret account health data, financial indicators, and client feedback.
  • Experience working with enterprise or government clients is an advantage.
  • Strong organizational and multitasking abilities.
  • Problem-solving mindset with a customer-first approach.