Product Manager, USSD

5 days ago

Nigeria First Bank of Nigeria Full time ₦1,500,000 - ₦3,000,000 per year
Description

DUTIES & RESPONSIBILITIES

  • Deliver presentations on USSD Banking products, features and benefits to new and prospective clients as well as internal customers to promote sales and product development.
  • Identify opportunities and obtain new mandates from Billers and Service providers to enrich the USSD Banking Service Bouquet of products.
  • Maintain professional and technical knowledge by reviewing professional/industry publications (e.g. GSMA, Fintech, NCC, CBN) and establishing personal networks.
  • Update product policy document with new products, processes and characteristics as necessary.
  • Monitor product implementation and deployment with relevant stakeholders, and training of customer-engaging staff on new products and processes.
  • Review and propose solutions and enhancements to product development and usage.

Research, Analysis and Reporting

  • Analyze data of competitors, industry, existing and target markets 
  • Provide information for management by preparing short-term and long-term product sales forecasts, special reports and analysis.
  • Identify opportunities for product innovation enhancements.
  • Work with internal stakeholders and/ or external research agencies regarding product development and management

Product Planning and Management

  • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
  • Develop pricing strategies and product policies.
  • Determine product packaging solutions.
  • Manage and negotiate with support vendors.

Product Marketing

  • Support and manage product event campaigns to generate product awareness and demand.
  • Support sales team (Retail Banking & Public Sector) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
  • Prepare and conduct product presentations; develop sales tools and sales training materials.
  • Provide inputs for marketing collateral development.
  • Supply sales teams with latest research and marketing information.

Customer and End-User Support

  • Manage product-related support, feedback and inquiries from users.
  • Determine customers' needs and desires by conducting research needed to obtain market information.
  • Continuously review industry trends and client feedback to anticipate future market needs.
  • Use market feedback to inform product refinement and guide ongoing development and management. 

JOB REQUIREMENTS

Education 

  • Minimum Education:   First Degree in any relevant discipline. Additional Professional Certification is an added advantage.

Experience

  • Minimum experience: 4-6 years cognate experience (Financial Services/Telecommunications).

KEY COMPETENCY REQUIREMENTS

Knowledge

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving

Skill/Competencies

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills 
  • Planning and organizing 
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Collaboration

NOTE: Only shortlisted applicants will be contacted. 

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