Customer Service Manager
3 days ago
Job Description
We are seeking an experienced and innovative Customer Service Manager to lead our customer support team, drive service excellence, and ensure outstanding customer satisfaction.
Responsibilities
- Taking ownership of customers issues and following problems through to resolution
- Oversee daily operations of the customer service department
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
- Handle escalated customer concerns professionally and efficiently
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Collaborate with other departments to enhance customer satisfaction
- Analyze customer feedback and recommend improvements
Requirements
- Bachelor's degree in Business Administration, Communications, or related field
- 3–5 years proven experience in customer service management
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Proficiency in CRM tools and customer support software
Job Types: Full-time, Part-time
Pay: From ₦250,000.00 per month
-
Customer Service Manager
3 days ago
Lagos, Lagos, Nigeria Recruit-Drive Full timeJob Title:Customer Service ManagerLocation:Ikoyi, LagosPlease note: This role is strictly for experienced managers. Candidates without at least 5 years of hands-on customer service experience and 2+ years in a supervisory or managerial position will not be considered.Summary of RoleThe Customer Service Manager will lead the customer service team to ensure...
-
Customer Service Manager
5 days ago
Lagos, Lagos, Nigeria PHARMARUN Full time ₦3,000,000 - ₦6,000,000 per yearCustomer Service Manager (Full-Time, Lekki – Lagos)Join Pharmarun and Help Redefine Access to HealthcareAbout PharmarunPharmarun is a healthtech platform that makes medication access fast, seamless, and reliable by aggregating a trusted network of pharmacies. We ensure people get the medicines they need — quickly, safely, and at the best value...
-
Customer Service Manager
5 days ago
Lagos, Lagos, Nigeria IPMCLTD Full time ₦1,200,000 - ₦2,400,000 per yearJob Summary:Our client is seeking a friendly, detail-oriented Customer Service Manager to support their retail printing store operations. This role involves assisting customers with printing service inquiries, processing orders and payments, ensuring accurate transactions, and maintaining a clean, organized customer service area.Key Responsibilities:Serve as...
-
Customer Service Manager
1 week ago
Lagos, Lagos, Nigeria PHARMARUN Full time ₦120,000 - ₦240,000 per yearLocation:[Lekki,Lagos]Employment Type:Full-TimeAbout PharmarunPharmarun is a platform that provides fast and easy access to medication by aggregating a trusted network of pharmacies. We ensure that people can access their medicines when needed — quickly, safely, and at the best value possible.Role SummaryWe are looking for an experiencedCustomer Service...
-
community manager intern
3 days ago
Lagos, Lagos, Nigeria Sabi Manager Full timeCompany DescriptionSabi Manager Global is a brand management partner for entrepreneurs and start-ups.Our mission is simple: help you build structure, systems, and strategy that stand the test of time.Role DescriptionStrengthen brand trust and engagement by managing conversations, feedback systems, and digital interactions. You will also coordinate and...
-
Head Customer Care
7 days ago
Lagos, Lagos, Nigeria Unified Payment Service Full time ₦12,000,000 - ₦25,000,000 per yearImplement effective customer care procedures, policies and standards Develop customer satisfaction goals and coordinate within the group to ensure the goals are met Supervise and coordinate activities of Customer Care Specialists and Representatives Manage the approved budget of the Customer Care group Hire customer care staff Ensure...
-
Customer Service
1 week ago
Lagos, Lagos, Nigeria Amy Consulting Full time ₦1,200,000 - ₦2,400,000 per yearJob SummaryOur client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies...
-
Customer Service
1 day ago
Lagos, Lagos, Nigeria Vista Holdings Full timeJob Title: Customer Service Desk Officer/ Vista MFBReports to:Managing DirectorLocation:Lekki, Lagos HeadquartersEmployment Type:Full-Time/ On-SiteRole SummaryThe Customer Service Desk Officer (CSDO) serves as the primary liaison between Vista MFB Lagos Headquarters and the Uyo Operational Office. The role ensures effective communication, timely escalation,...
-
Customer Service
3 days ago
Lagos, Lagos, Nigeria UHY Professional Services Full timeUHY Professional Services is a firm of professionals ranging from chartered accountants, professional corporate secretaries, financial advisory services, recruitment and HR services, etc.We are recruiting to fill the position below: Job Position: Customer Service / Marketing OfficerJob Location: Ilupeju, LagosEmployment Type: Full-timeDescriptionCustomer...
-
Customer Service Representative Manager
7 days ago
Lagos, Lagos, Nigeria Uncle Stan's Foods Full time ₦1,500,000 - ₦3,000,000 per yearJOB TITLE: Customer Service Representative ManagerJOB LOCATION: LagosJOB DETAILS: ADVERTISEMENTAs a Customer Service Representative Manager, you are responsible for providing leadership to Customer Service Representative who perform exceptional customer service to clients through various channels such as phone, and chat.You will leverage your previous...