Sales and Account Manager

4 days ago

Lagos Nigeria PeopleOS Full time ₦1,500,000 - ₦3,000,000 per year

Summary of Responsibilities: Client Relationship management: • Build trust -based relationships with B2B clients, acting as their primary point of contact. • Understand clients' goals and challenges to provide tailored solutions. Account Growth & Retention: • Identify and pursue upselling, cross -selling, and expansion opportunities within accounts. • Develop strategic account plans to maximize clients' value and ensure success, outlining key goals and growth strategies. • Monitor and manage contract renewals, negotiating terms to maximize client and business value. Client Advocacy & Collaboration: • Advocate for client needs within their internal teams (e.g., product, operations, customer support to address client needs. • Share insights and best practices with clients to optimize their use of the company's services. • Lead client onboarding processes, ensuring smooth transition and adoption of solutions. Onboarding & Project management: • Manage client projects such as service expansions or new solution integrations, aligning timelines and deliverables with client expectations. Reporting & Insights: • Track key account metrics (satisfaction, growth, retention) and prepare regular client reports. • Prepare presentations trends and actionable recommendations to clients and internal stakeholders. Strategic development and Enablement: • Analyze market trends and client data to identify new opportunities for electric mobility solutions. • Develop and deliver training workshops to support clients in adopting the company's infrastructure Requirements Bachelor's degree in Business, Marketing, Communications, or a related field. • 3–5 years of experience in account management, customer success, or business development (B2B focus preferred). • Proven ability to manage and grow client relationships while driving retention and satisfaction. • Strong interpersonal and communication skills to engage with diverse client profiles. • Highly organized and detail -oriented, with the ability to manage multiple accounts and projects simultaneously. • Proficiency with CRM tools (e.g., Salesforce, HubSpot) and data analysis is a plus. • Knowledge of the electric mobility or logistics industry is highly valued but not mandatory. • A proactive, problem -solving mindset with strong collaboration skills.

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