Cusomer Care Service Officer in an Eatery
4 days ago
- Nature:Eatery
- Location:Airport Road Benin city
- Salary:80K
Requirements:
- OND, HND, or B.Sc in Hospitality Management, Business Administration, Communication, or any related field.
- Previous experience in customer service or food service is an added advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to handle complaints professionally and maintain a positive attitude.
- Basic computer skills and familiarity with POS systems.
- Ability to work in a fast-paced environment and multitask effectively.
Responsibilities:
- Welcome customers warmly and provide prompt assistance with menu inquiries and orders.
- Ensure customers have a pleasant dining experience by addressing their needs courteously.
- Handle customer complaints or concerns professionally and escalate issues when necessary.
- Manage phone calls, reservations, online orders, and customer feedback.
- Coordinate with kitchen and service staff to ensure timely and accurate order delivery.
- Maintain cleanliness and organization of the service area and customer seating sections.
- Process payments accurately using POS systems and issue receipts.
- Monitor customer satisfaction and ensure service standards are consistently met.
- Support promotional activities and inform customers about deals or specials.
Job Type: Full-time
Pay: Up to ₦80,000.00 per month
Location:
- Benin City (Required)
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