Head of Partner Operations

6 days ago


Lagos, Lagos, Nigeria Jolo Full time ₦600,000 - ₦1,200,000 per year

About the Role

We're looking for someone who understands how restaurants and delivery operations run — someone who can onboard new restaurant partners and riders smoothly, and make sure everything keeps working like clockwork.

You'll manage the end-to-end process: onboarding restaurants onto the Jolo platform, training them to use it effectively, recruiting and coordinating riders, and ensuring day-to-day delivery operations go without a hitch.

Key Responsibilities

  • Identify, onboard, and support new restaurants joining the Jolo platform
  • Train restaurant teams on order management, packaging, and platform usage
  • Recruit, verify, and manage delivery riders
  • Monitor rider performance and delivery timelines
  • Resolve operational issues quickly to maintain customer satisfaction
  • Work closely with the digital team to improve onboarding and delivery flow

Requirements

  • Strong understanding of restaurant operations and food delivery logistics
  • Experience managing or coordinating delivery riders
  • Excellent communication and problem-solving skills
  • Hands-on approach with a focus on results and smooth execution
  • Familiarity with digital tools or delivery platforms is an advantage

Location

Lagos (Hybrid)

Why Join Jolo

Be part of a growing logistics-tech team making fresh market deliveries faster and smarter across Lagos. You'll help shape how restaurants and riders thrive on our platform.


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