Head of Partner Operations
6 days ago
About the Role
We're looking for someone who understands how restaurants and delivery operations run — someone who can onboard new restaurant partners and riders smoothly, and make sure everything keeps working like clockwork.
You'll manage the end-to-end process: onboarding restaurants onto the Jolo platform, training them to use it effectively, recruiting and coordinating riders, and ensuring day-to-day delivery operations go without a hitch.
Key Responsibilities
- Identify, onboard, and support new restaurants joining the Jolo platform
- Train restaurant teams on order management, packaging, and platform usage
- Recruit, verify, and manage delivery riders
- Monitor rider performance and delivery timelines
- Resolve operational issues quickly to maintain customer satisfaction
- Work closely with the digital team to improve onboarding and delivery flow
Requirements
- Strong understanding of restaurant operations and food delivery logistics
- Experience managing or coordinating delivery riders
- Excellent communication and problem-solving skills
- Hands-on approach with a focus on results and smooth execution
- Familiarity with digital tools or delivery platforms is an advantage
Location
Lagos (Hybrid)
Why Join Jolo
Be part of a growing logistics-tech team making fresh market deliveries faster and smarter across Lagos. You'll help shape how restaurants and riders thrive on our platform.
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