Account Management Officer

4 days ago

Lagos, Lagos, Nigeria Sigma Consulting Group Full time ₦2,500,000 - ₦3,500,000 per year


Account Management Officer

Location: Lekki, Lagos
Industry Sector: Telecommunications
Salary: 250, ,000 (Net Monthly)
Experience Level: 3 5 Years

Job Summary

We are seeking an experienced and result-driven Account Management Officer to join our dynamic telecommunications team. The successful candidate will be responsible for developing and maintaining long-term relationships with clients, ensuring the successful delivery of solutions, and driving client satisfaction and retention. This role requires strong interpersonal skills, the ability to manage multiple accounts, and a proven track record of cross-selling and upselling services to increase revenue.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, building and maintaining strong, long-lasting relationships.

  • Ensure timely and successful delivery of products and services that meet client needs and business objectives.

  • Manage client accounts to ensure satisfaction, retention, and continuous engagement.

  • Liaise effectively between clients and cross-functional internal teams to resolve issues and deliver solutions.

  • Identify opportunities to grow existing accounts through cross-selling and upselling strategies.

  • Provide regular updates on account activities, progress, and performance to internal and external stakeholders.

  • Conduct daily proactive client engagement calls, including surveys, to track satisfaction and identify service gaps.

  • Manage escalated client issues and deliver effective resolutions in a timely manner.

  • Drive initiatives to retain clients and win back inactive or lost accounts.

  • Maintain detailed records of client interactions, negotiations, and agreements in CRM systems.

Requirements & Qualifications

  • Bachelors degree in Business Administration, Sales, Marketing, or a related field.

  • 3 - 5 years proven experience in Account Management, Client Services, or similar roles within telecommunications or related sectors.

  • Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, HubSpot) and Microsoft Office Suite, especially Excel.

  • Demonstrated ability to deliver client-focused solutions that drive satisfaction and retention.

  • Strong negotiation, problem-solving, and presentation skills.

  • Excellent verbal and written communication abilities.

  • Ability to manage multiple priorities and handle high-pressure situations with professionalism.

  • Strong attention to detail, organizational, and multitasking skills.

Compensation & Benefits

  • Competitive Net Salary: 250, ,000 monthly.

  • Health Insurance Coverage.

  • Pension Contributions.

  • Performance Bonuses.

  • Training and Career Development Opportunities.

  • Airtime/Data Allowance.

  • Paid Annual Leave and Observed Public Holidays.

  • Supportive and growth-driven work environment.

How to Apply

Interested and qualified candidates should submit their updated CV and a brief cover letter stating their suitability for the role to using Account Management Officer Lekki as the subject of the email.


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