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Onboarding Acceleration Specialist

2 weeks ago

Lagos, Nigeria Verto Full time
About Verto

At Verto, we're on a mission to democratise global finance and empower businesses in Emerging Markets to reach the world. Founded by British-Nigerian entrepreneurs Ola Oyetayo and Anthony Oduu, our roots in Africa provided a firsthand understanding of the significant challenges businesses face with cross-border payments, ranging from illiquid currencies and high fees to slow transactions. This deep-rooted insight is why Africa remains a core focus, as we're committed to bridging the gap between emerging and developed markets and fostering global economic growth.

What started as an FX solution for the Nigerian Naira has evolved into a market-leading platform, enabling thousands of businesses to seamlessly transfer billions of dollars annually. We believe that where you do business shouldn't determine your success or ability to scale. We're creating equal access to the easy payment and liquidity solutions that are already a given in developed markets.

We're not alone in realising this crucial need; we're backed by world-class investors including Y-Combinator, Quona, and MEVP. With Verto receiving the Milken-Motsepe Prize, appearing on CNBCs list of fastest growing UK companies, the Deloitte Fast 50 and Sifted's fastest-growing UK tech companies, we are building a seamless cross-border payment future.

Join us as we continue to grow and transform global finance.

Role Overview

This is your chance to join our exciting Onboarding Operations capability, the "engine room" responsible for accelerating our customers through the best possible journey. You won't just be ticking boxes on a checklist; you will be the driver behind our revenue, ensuring our clients move from "sign up" to "transacting" with record speed.

We are seeking a talented and motivated Onboarding Acceleration Specialist to join our growing team; this is your opportunity to develop front-line compliance experience, partnering with Sales and developing your customer-facing skillset, whilst being directly involved in a strategically critical capability.

What You'll Be Doing

  • Work closely with the Sales and Onboarding teams to ensure a smooth and efficient client transition.

  • Provide personalised support and guidance to clients throughout the onboarding journey, helping them with Customer Due Diligence (CDD) requirements.

  • Proactively identify and resolve potential roadblocks or delays in the onboarding process, such as missing or inconsistent client information.

  • Monitor and track onboarding progress against established timelines and key performance indicators.

  • Identify opportunities for process improvement and contribute to the ongoing optimisation of the onboarding function.

What You Need

  • Bachelor's degree in Business, Management, or a related field.

  • 2+ years of experience in onboarding, project management, or a related field.

  • Demonstrated ability to manage projects and coordinate multiple stakeholders.

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.

  • Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.

Best If You Have

  • Experience gained in a high-growth FinTech or payments environment.

  • Familiarity with financial onboarding best practices and technologies.

  • Understanding and interpreting Know Your Customer (KYC) and Know Your Business (KYB) documentation requirements for different countries.

You'll Fit Right In If You...

  • Love asking "why?"

  • Value solving problems over just completing tasks

  • Understand sync vs. async communication practices

  • Thrive in ambiguity and change

  • Actively seek feedback

  • Prioritise impact over activity

  • Are fun to work with - we love good humour

Life at Verto

  • Mission-Driven Impact Work: Be at the forefront of simplifying cross-border payments, directly contributing to a borderless future for global businesses, particularly in emerging markets.

  • High Performance & Ownership: We empower you to take risks, be results-driven, and take ownership. Act fast, deliver impactful results, and make the impossible possible. We set you up for success.

  • Collaborative & Supportive Environment: We work "as one," sharing successes and failures openly. We foster a transparent, supportive atmosphere where everyone does their best. A community of colleagues from varied backgrounds, who care deeply about their craft, collaborate with purpose, and enjoy the journey together.

  • Industry Competitive Compensation & Benefits: We compensate our employees in recognition of the great value they bring to the business; our compensation and benefits package are competitive in the industry across all our geographies. This includes performance based salary reviews, comprehensive health and wellness benefits, generous paid time off and flexible working arrangements to support your career and life.

  • Our Core Values: Our core values mirror the focus we have, energy we bring to work and shared expectations within the team.

    • Champion the Mission: We are driven by curiosity and belief to solve cross-border payments pain points globally.

    • Be the Best: We are open, take appropriate risks, adopt a results-driven approach, and are the best at what we do.

    • Work as One: We are transparent with sharing failures and mistakes as well as successes.

    • Go the Extra Mile: We deliver beyond what is possible. We make impossible possible.

    • Customer First: We are creative in solving existing problems and bold in designing a new and better experience for customers.

    • Run with It: We are determined, seek challenges, take ownership of tasks, act fast and deliver results.

Diversity & Inclusion at Verto

Verto is an equal opportunities employer and we value diversity. Anyone seeking employment at Verto is considered based on Merit, Competence, Qualifications and their Talent. We are proud to be a truly international team and we do not discriminate in our hiring process.