Head of Performance Management

3 days ago

Lagos, Lagos, Nigeria LAPO Microfinance Full time

About the Role

The Head of Performance Management is responsible for designing, implementing, and overseeing a robust performance management framework that aligns employee output with LAPO's strategic goals. This role ensures that the bank's high-volume workforce—from field officers to senior management—is driven by data, accountability, and a culture of continuous improvement.

Responsibilities

  • Strategic Performance Framework
  • Design and deploy a comprehensive Performance Management System (PMS) utilising Balance Scorecards (BSC), OKRs, or relevant KPIs.
  • Translate LAPO's long-term corporate goals into departmental and individual performance targets.

  • Ensure performance metrics capture both financial targets (disbursements, PAR) and social impact goals (client outreach, poverty alleviation metrics).

  • Performance Cycle Management

  • Lead the end-to-end annual, ensuring 100% compliance across all branches.
  • Standardise the performance review process to ensure objectivity, fairness, and transparency across the bank's diverse regions.

  • Moderate and validate performance ratings to eliminate bias and ensure "grade inflation" is managed.

  • Rewards and Incentive Alignment

  • Collaborate with the Compensation and Benefits team to link performance outcomes directly to bonuses, promotions, and increments.

  • Develop and manage the Incentive Scheme for field staff (Relationship Officers), ensuring it motivates high recovery rates and quality portfolio growth.

  • Performance Analytics and Reporting

  • Utilise HRIS and data analytics tools to provide the Executive Management with real-time insights into workforce productivity.

  • Identify "high-flyers" for the succession pipeline and "underperformers" requiring intervention.

  • Performance Improvement & Coaching

  • Oversee the implementation of Performance Improvement Plans (PIPs) for staff not meeting expectations.
  • Train Branch Managers and Department Heads on effective feedback techniques and coaching conversations.

Qualifications

  • Education: Bachelor's degree in Human Resources, Business Administration, or Social Sciences. An MBA or Master's in a related field is highly preferred.
  • Professional Certification: CIPM, SHRM-SCP, or PHRi certification is mandatory.
  • Experience: Minimum of 8–10 years of experience in Human Resources, with at least 5 years specifically heading a Performance Management or Talent Management function. Prior experience in the Microfinance or Banking sector is critical due to the specific nature of portfolio-based performance.

Required Skills

  • Advanced proficiency in HRIS (e.g., SeamlessHR, Oracle, or local platforms) and Microsoft Excel.
  • Deep understanding of the "Balanced Scorecard" methodology.

Preferred Skills

  • Core Competencies
  • Analytical Thinking:
    Ability to interpret complex data and turn it into actionable performance strategies.
  • Stakeholder Management:
    Capability to influence senior leadership and zonal managers across Nigeria.
  • Integrity:
    Maintaining the highest level of confidentiality and fairness in staff evaluations.
  • Result Orientation:
    A relentless focus on improving the bank's bottom line through people.

Pay range and compensation package

Details regarding the pay range or salary will be discussed during the interview process.

Equal Opportunity Statement

LAPO is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

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