Provider Relationship Manager

2 days ago

Lekki, Lagos, Nigeria RecruitTech HR Solution Full time

Job Title: Head (Provider Relationship Manager)

Location: VI, Lagos

Employment Type: Full Time

Job Summary

We are seeking a dynamic and strategic professional to lead the expansion and management of healthcare and service provider network across Nigeria. The ideal candidate will have a proven record of building and maintaining strong partnerships within the healthcare or insurance ecosystem and will play a key role in improving accessibility for users of the app and other service channels.

This role requires a mix of business development acumen, relationship management expertise, and operational leadership to ensure a high-quality, nationwide service network that supports our growing subscriber base.

Responsibilities


• Develop and implement a comprehensive provider network strategy covering hospitals, clinics, laboratories, pharmacies, and emergency services.


• Lead the onboarding, verification, and management of healthcare and service partners to ensure coverage, reliability, and compliance with standards.


• Negotiate and execute partnership agreements and service-level contracts.


• Collaborate with internal teams (Digital Clinic, Quality Assurance, Finance, Operations, and Marketing) to align network performance with overall business goals.


• Support subscriber growth by ensuring our App users have access to dependable services across all locations.


• Track partner performance metrics and conduct periodic evaluations to improve quality and efficiency.


• Identify and close network gaps in key regions to support expansion and enhance user experience.


• Manage a team responsible for provider relations, onboarding, and reporting.


• Prepare periodic performance and coverage reports for management review.

Requirements


• Bachelor's degree in Healthcare Management, Business Administration, or related field


• (Master's degree/MBA is an advantage).


• Minimum of 7 years' experience in provider network management, HMO operations, Healthcare business development, or partnership management.


• Proven success in building and expanding healthcare or service provider networks across  multiple locations.


• Strong negotiation, stakeholder management, and strategic planning skills.


• Excellent communication and leadership abilities.


• Familiarity with digital health platforms, HMO systems, and CRM tools.

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