Agent Network Manager at PayZeep Technologies

4 days ago

Abuja, FCT, Nigeria Payzeep Full time ₦1,200,000 - ₦3,600,000 per year

JOB TITLE: Agent Network Manager

JOB LOCATION: Abuja (FCT)



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JOB DETAILS:

  • The Agent Network Manager will be a driving force behind Payzeep's ambitious agent empowerment program.
  • This role is responsible for recruiting, onboarding, training, and managing a network of agents across Nigeria.
  • You will proactively seek partnerships with government empowerment initiatives, NGOs, and community organizations to identify and empower unemployed youth, particularly those in underserved areas.

Key Responsibilities
Agent Recruitment and Onboarding:

  • Develop and execute a comprehensive agent recruitment strategy, targeting unemployed youth and leveraging various channels (online platforms, community outreach, referrals, etc.).
  • Collaborate with government agencies, NGOs, and community organizations running empowerment programs to source potential agents.
  • Design and implement a smooth onboarding process, including background checks, KYC verification, and agent training on Payzeep's platform and services.

Agent Training and Support:

  • Provide ongoing training and support to agents on product knowledge, customer service, sales techniques, and compliance requirements.
  • Develop training materials and conduct workshops to enhance agent skills and performance.
  • Establish a support system to address agent queries and challenges promptly.

Performance Management and Monitoring:

  • Set performance targets for agents and monitor their progress regularly.
  • Analyze agent performance data to identify areas for improvement and provide constructive feedback.
  • Implement incentive programs and reward systems to motivate agents and drive productivity.

Partnership Development:

  • Identify and build strategic partnerships with government ministries (e.g., Ministry of Youth and Sports Development), state government empowerment programs, NGOs focused on youth development, and other relevant organizations.
  • Negotiate partnership agreements and collaborate on joint initiatives to expand Payzeep's agent network and reach.

Compliance and Risk Management:

  • Ensure agents adhere to all regulatory requirements and Payzeep's internal policies.
  • Conduct regular audits and risk assessments to mitigate potential fraud and operational risks.
  • Stay updated on industry best practices and regulatory changes related to agency banking.

Key Performance Indicators (KPIs)

  • Number of agents recruited and activated
  • Agent retention rate
  • Agent transaction volume and value
  • Agent network growth
  • Customer satisfaction with agent services
  • Number of partnerships established
  • Compliance adherence rate

Qualifications

  • Bachelor's Degree in Business Administration, Social Sciences, or a related field.
  • 3+ years of experience in agent network management, microfinance, or community development.
  • Proven track record in recruiting, training, and managing a network of agents or distributors.
  • Strong understanding of the Nigerian financial inclusion landscape and government empowerment initiatives.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong organizational, problem-solving, and leadership abilities.
  • Passionate about social impact and empowering unemployed youth.

Benefits

  • Competitive salary and benefits package.
  • Be part of a mission-driven fintech startup making a difference in Nigeria.
  • Contribute to Payzeep's vision of financial inclusion and youth empowerment.
  • Opportunities for professional growth and development.

HOW TO APPLY
To apply for the ongoing Payzeepjob opening, visit the job APPLICATION PORTAL to submit your application


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