Key Account Manager

3 days ago

Lagos, Lagos, Nigeria SHELT Global Ltd Full time ₦120,000 - ₦240,000 per year

I-Job Summary:

A Key Account Manager is responsible for managing and growing accounts and customers, focusing on building long-term partnerships, maximising customer lifetime value, and generating business opportunities.

II-Duties & Responsibilities:

· Managing the full sales lifecycle, from initial prospecting through to closing sales.

· Prospecting new clients in Nigeria.

· Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

· Promoting company products and services while addressing or anticipating customers' objectives.

· Generating new leads and opportunities to meet or exceed KPIs set by management.

· Gathering customer/project requirements and proposing necessary solutions, preparing or approving quotations/Requests for Proposals.

· Negotiating quotations with customers, reviewing their feedback, and revising offers as necessary while adhering to Authority Matrix limits for pricing, discounts, and terms of payment.

· Researching, identifying, and reporting on business opportunities in targeted markets.

· Developing a robust pipeline of opportunities and revenue streams.

Customer Relations Management

·  Promoting the image of the company by demonstrating professionalism, reliability and technical knowledgeable.

· Expanding customers' base by:

o  Proactively prospecting for new clients.

o  Tele sales activity to set up meetings and create new leads.

o  Conducting research to identify new accounts and customer needs.

o  Extensively following-up on existing leads generated from Exhibitions, Webinars and

o  partners' network.

o  Establish, develop and maintain positive business and Client relationships. Retaining

o  clients and building strong, trusting relationships.

· Use various styles to persuade/ negotiate appropriately.

· Maintaining the accuracy and integrity of the CRM system by providing updates on daily basis for accounts, leads, and activities (meetings held, calls and client interaction…etc.).

· Coordinate with Implementation team and Customer projects technical deployment until handover

· Assist Implementation team with project deployment requirements on ad hoc basis

III-Skills and Qualifications:

  1. Education:

· Degree in Computer Science, Engineering, or a related field

  1. Experience:

· 5-7 years' experience in related field

  1. Languages:

· Fluent in English (speaking, reading, writing)

  1. Technology:

· Proficiency in Microsoft Office and CRM software

  1. Competencies:

· Have strong communication skills and negotiation skills

· Highly organised and accomplished at solving problems and closing deals

· Detail-oriented and able to prioritise

· Strong academic background from a well-known University

· Well Connected and ability to deliver

· Able to work efficiently under pressure

· High energy personality

· A game changer, someone who thinks out-of-the-box and has creative flair

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