associate customer success manager

Mimmi Kasu is one of the fastest growing fashion brands in Africa. We are hiring an experienced Customer Success Associate to help us keep growing. You’ll be on the phone, managing email and chat, assisting customers with product and order status questions, as...

Duplo is a Lagos-based fintech startup that enables businesses in Africa to automate their spend management, simplify cross-border payments, and control business finances all on one platform. We want to make B2B payments as simple as P2P payment apps. Most business payments in Africa are made offline….yikes. We are on a mission to transform this. We are...

Reporting line: Head, Customer SolutionLocation: RemoteJob type: Full-timeAt Pesa, we are making cross-border payments simple, fast & reliable for individuals & businesses across emerging markets; providing tools that power economic freedom. We are on a mission to localize the global money transfer experience and data is at the heart of this...

Customer Success/Account Manager Lagos, Nigeria We specialize in key drivers on the Nigerian Economy, delivering innovative solutions to clients. With a focus on expanding our dynamic sales team, we aim to drive growth within the commercial banking sector as a leading provider of cutting-edge outsourcing services. A Customer Success Manager is responsible...

The Customer Success Manager (CSM) is responsible for ensuring customers derive maximum value from the company’s technology solutions and services. The role focuses on driving customer adoption, satisfaction, retention, renewals, and long-term relationship growth. The CSM serves as the primary post-sales point of contact, coordinating internal teams...

Company DescriptionAbout Mplify: We provide sales force and marketing automation solutions to businesses in the FMCG segment that bring transparency and efficiency, driving growth in sales & marketing. We currently boast over 7,000 users in 3 countries, capturing $60 million+ worth of transactions monthly. Our client portfolio includes some of the top FMCG...

About Rise Risevest is a digital wealth management company helping individuals across Africa build long-term wealth through expert-managed investment portfolios. We are on a mission to help people build wealth by making investing simple, accessible, and transparent. Through intuitive tools, expert-managed portfolios, and strong financial education, we’re...

Transita is a growing mobility tech startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a customer success rep who will roll up their sleeves and lead a team from inside the trenches. As a key member of our team, you will help execute the company's customer success...

Job Summary:We are seeking a highly skilled and customer-focused Customer Success Officer to join our team. The successful candidate will be responsible for ensuring customer satisfaction, driving adoption and retention, and identifying opportunities to upsell and cross-sell our products or services.Job Responsibilities:Identify sales opportunities and...

SummaryWe are seeking a proactive Customer Success Analyst dedicated to delivering outstanding client experiences. In this vital role, you will serve as the main liaison for our client base, guiding them through SunFi's financial products to ensure their satisfaction and long-term success. Your efforts will be essential in fostering strong, lasting...

Summary:We are seeking a dynamic Customer Success & Sales Executive to spearhead business expansion and foster long-term client retention within our ICT solutions portfolio. In this pivotal hybrid role, the successful candidate will be responsible for identifying and securing new enterprise accounts while ensuring existing clients derive maximum value from...

About the roleThe Merchant Success Associate, also known internally as a “Bumpa Expert”, is responsiblefor helping new and existing merchants successfully onboard, go live, and grow on Bumpa.You will work closely with assigned merchants from the point of subscription, guiding themthrough store setup, inventory upload, payment configuration, delivery...

Manage a portfolio of customer accounts, developing strong, collaborative relationships to understand their unique needs intimately, challenges, and goals.Proactively engage with customers, acting as a trusted advisor and advocate. Identify opportunities to optimize their product usage and ensure their continued satisfaction.Deliver exceptional onboarding...

In your role as a Partner Success Associate, here are some things you can expect and some things we expect of you.Be a part of a team where you will:Be responsible for operational excellence of our network of partners throughout the city.Perform onboarding and activations for partners joining Glovo.Perform field inspections and visits to stores to gather...

Strategic Leadership & Department ManagementExecute the overall Customer Success strategy aligned with Seamless Technologies' business objectives.Lead and mentor Customer Success members to achieve the departmental goals.Establish clear performance objectives, success metrics, and accountability frameworks across all CSMsContinuously evaluate and optimize...

Emergency Response Africa is a healthcare technology company that is changing how medical emergencies are managed in Africa, beginning in Nigeria.We are building the largest network of First Responders, emergency response vehicles, and verified Emergency Ready hospitals across Nigeria who are connected to emergency victims using our technology application....

HEAD OF CUSTOMER SUCCESS & CLIENT OPERATIONS JOB DESCRIPTION Our client is a financial technology company focused on simplifying cross-border payments for African businesses. The company enables businesses to seamlessly make payments to global suppliers and receive payments from anywhere in the world. By making international transactions more accessible,...

About Busha Since 2018, Busha has been a leader in digital currency exchange, offering trading options in cryptocurrencies like Bitcoin and Ethereum. Our mission is to build an open financial system characterized by innovation, efficiency, and user-friendliness. We value Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning in...

We are seeking a dedicated and detail-oriented Associate Student Success Advisor to join our team. This role serves as the primary point of contact for students throughout their entire study abroad journey, from initial inquiry to arrival at their international destination. The ideal candidate will be passionate about education, have excellent communication...

This is not a customer service role. This is not content creation. This is not “replying DMs.” This is commercial ownership. **Role Mandate** Drive measurable revenue growth across retail, corporate, events, and leather commissions — while maintaining disciplined pipeline management and premium brand standards. Revenue is recognised only when payment...