customer experience analysis

Client Reception and Interaction: ●  Greet clients and visitors with a friendly demeanor.●  Answer and direct phone calls, emails, and inquiries promptly.●  Provide information about travel services, packages, and promotions.●  Assist clients with bookings, cancellations, and modifications. Administrative Support:●  Manage the front desk and...

Company DescriptionAbout UsAccess to reliable, modern, and affordable energy is a basic human right. Yet over 3 billion people in Africa and Asia still don’t have it, with women the most negatively impacted. When communities get electricity, incredible things can happen. That’s where Husk Power comes in. We generate and distribute renewable electricity...

About us Ranked in 2024 by the Financial Times, Moniepoint is Africa’s fastest growing fintech, trusted by over 10 million business and individual accounts, processing billions of Naira’s in transactions monthly. Our mission is to enable financial happiness for every African, everywhere. About this role The CX Researcher is responsible for conducting...

Company DescriptionWe at Konga .com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want.(mobiles, consumer electronics, beauty supplies, etc.) delivered  to thier doorstep in Nigeria.Job DescriptionReceives customers' requests by telephone or mail,...

Key RespnsibilityDevelop and implement the organization's customer experience strategy. Design and optimize end-to-end customer journeys, from onboarding to renewal.Lead customer retention, adoption, and loyalty initiatives.Establish Voice of Customer (VoC) programs and leverage customer insights to drive improvements.Monitor customer satisfaction, service...

Our client is telecommunication company in Nigerian.   Job Summary The Customer Service Representative will be the first point of contact for subscribers. The primary goal is to deliver excellent service by resolving customer inquiries, managing account subscriptions, troubleshooting basic technical issues, and ensuring a positive customer...

About Us We are a fast paced, venture backed startup, our mission is to empower African students to make the best decision about their education and their future. Our products are used by students, secondary schools and higher education institutions spanning four different continents. The education sector is undergoing rapid change, and with an increasing...

Role SummaryThe Customer Experience and Health Communications Associate supports patient engagement and delivers exceptional customer service across the pharmacy’s digital and communication channels. The role is responsible for responding to patient enquiries, coordinating order follow-ups, supporting health education initiatives, and maintaining accurate...

JOB DESCRIPTION We are looking for a Customer Experience Specialist to join our customer experience team at Bundle. Bundle's customer experience team is responsible for assuring a fun, fast, responsive and result-driven customer experience for all our Bundlers. We work in shifts and use Intercom to attend to all customers who try to reach us mostly in...

Reports To: Manager - Customer Operations Walk In Port Harcourt Division: Customer Relations and Experience Mission: > * Contribute to the sustenance of the MTN brand by providing high-quality > customer care to all MTN’s customers through assigned media or within a > designated location. Description: > * Market MTN products and services to...

Job Title: Financial  Planning and Analysis Lead (FP&A) Location: Port Harcourt Job Type:Full time,Onsite REPORTS TO: Head of Finance Qualified Financial Planning Analyst candidates who reside in or around Port Harcourt are advised to apply. DUTIES AND RESPONSIBILITIES Budgeting & Forecasting: Responsible for the preparation of annual...

Job Title: Head, Financial Planning & Analysis Sector- FMCG Location: Ogun State (Fully Onsite) Work Structure: Day and Onsite Role Summary The Head, Financial Planning & Analysis will be responsible for leading the budgeting, forecasting, performance monitoring, and financial reporting processes across the organization. This role requires a highly...

Company DescriptionOur Client, a top insurance organisation in Nigeria is seeking to hire the services of an experienced strategy professional who will support the organisation with strategic initiatives that will aid the delivery of the commercial and regulatory obligations of the organization to its employees, customers and stakeholders.    Job...

Company DescriptionOur client, a leading telecom tower operator in Nigeria is seeking to engage a  General Manager -Finance and Analysis who will  be responsible for analyses of financial performance, budgeting, planning and forecasting, project analysis, and investment appraisals. The Finance Manager is responsible for the financial administration for the...

DescriptionFairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.In alignment with its vision,...

DescriptionSummaryKuda, which means ‘love’ in Shona, is more than a fintech - it’s a movement to make financial services accessible, affordable, and truly rewarding for every African.Backed by over $100 million from some of the world’s most respected investors, we’re building a smarter alternative to traditional banking - offering seamless money...

Job Purpose To lead the financial planning & Analysis, budgeting, forecasting and multi-year financial models towards driving insightful and purposeful decision making and strategic business planning.  To ensure product pricing and optimization, menu mix reporting, group financial analysis, Investment appraisal, return on investments, and special...

Our Client Our client, an aviation company, seeks to employ a Financial Planning & Analysis Manager. Key Responsibilities: Lead the company-wide budgeting, forecasting, and strategic planning processes. Provide detailed variance analysis and insights into financial performance and KPIs. Collaborate with business units to ensure alignment between...

About the Role:We are looking for Experience Evaluation Specialists to provide valuable insights that help brands enhance their products, services, and customer experiences. Your observations and feedback will play a key role in shaping how businesses interact with their audiences.This is a flexible, remote role where you can participate in research...

About the Role:We are seeking Human Experience Researchers to study how people interact with products, services, and digital platforms. Your insights will help businesses enhance customer satisfaction, improve usability, and create more meaningful experiences.This is a remote, flexible opportunity where you can participate in research projects at your...