support services manager

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...

Job PurposeTo oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.Key ResponsibilitiesLead service desk and user support operations.Ensure compliance with service level agreements.Manage service request fulfilment.Drive customer satisfaction and service excellence.Develop ...

Customer Service & Support Representative (CSS) Role Summary: The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues. They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction. Responsibilities: ●       Handle...

Customer Service & Support Representative (CSS) Role Summary: The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues. They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction. Responsibilities: ●       Handle...

Deploy new applications and database updates with minimal disruption to operations • Manage daily operations, Monitor performance, and ensure availability of the core banking platform (e.g., FinEdge, Finacle, Flexcube, Temenos, etc.). • Manage application upgrades, patches, configuration changes, and migrations in coordination with vendors and internal...

**B** # **IT Operations & Support Manager** ## **BruntWork** ## **Software & Data** Today New Rest of Nigeria (Nationwide) Confidential ### **Share link** Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Language Requirement: English Working Hours: 8 to 5 ### **Job descriptions & requirements** **Job...

Our Client Our client, an energy/energy infrastructure company, seeks to employ a Corporate Services Manager. Key Responsibilities: Serve as the primary liaison between the company and the board of directors. Ensure timely preparation and distribution of board materials, including reports, presentations, and meeting agendas. Support...

Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs.Manage client relationships, escalations, reviews, and service delivery.Lead, coach, and manage operations teams, driving accountability and performance.Manage workforce planning, resource...

Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements.Lead, coach, and performance-manage supervisors, team leads, and frontline employees while driving engagement,...

Position Title: Community Service ManagerReports To: Vice Principal AdministrationEmployment Type: Full-TimeJob Summary:Discovery House is looking for a dedicated and compassionate Community Service Manager to oversee our community programs and activities. The successful candidate will foster strong, positive relationships and engagement with current and...

Job SummaryAs the head of service management, you will maintain above 90% customer fulfillment score across our products and services.  Ensure Value Creation Process, Task Management with (JIRA), ITIL, ISO 9001. To Develop and implement service strategies to meet customers' needs and improve service quality. Monitor service metrics, analyze customer...

Job SummaryAs the head of service management, you will maintain above 90% customer fulfillment score across our products and services.  Ensure Value Creation Process, Task Management with (JIRA), ITIL, ISO 9001. To Develop and implement service strategies to meet customers' needs and improve service quality. Monitor service metrics, analyze customer...

 Job Description: We are seeking a highly organized and results-driven Service Delivery Manager to lead the execution and continuous improvement of our service delivery operations. The successful candidate will be responsible for ensuring exceptional service performance, driving SLA compliance, managing client relationships, and...

Our Client Our client, a logistics company, seeks to employ a Customer Service Manager. Key Responsibilities: Manage executives’ calendars, appointments, and travel arrangements. Act as a liaison between executives, clients, and internal teams. Prepare and edit reports, presentations, and business correspondence. Organize and...

Company DescriptionProcept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada.  We specialize in Business Intermediary, Outsourcing and Professional Services, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Kenya, Rwanda,...

Company DescriptionA leading Travel Management Company require the services of the followingJob DescriptionManaging the Tour Division of the businessCreating Tour packagesArranging  Cruise servicesCoordinating visa and passport services.QualificationsB.Sc/B.A in any disciplineNot less than 4 years experience arranging tours in a top class tour...

Company DescriptionWe are Electronics and home appliances marketing and manufacturing company with branches across the country. As a result of expansion of our operations, we urgently require the following energetic and talented staff to fill this existing vacancy:Job DescriptionWe are Electronics and home appliances marketing and manufacturing company with...

Company DescriptionOur client in the travel and hospitality sector who is involved in travel reservations, hotel bookings and visa applications.Job DescriptionOur client Urgently seeks a young, experienced,smart & service oriented Travel Service Manager to be part of the travel team not more than 35years. The Service Manager will be  responsible for...

Company DescriptionAirk Air, West and Central Africa’s largest carrier, seeks, the services of experienced and competent candidates to fill the following existing vacant position:                                                                                                                    Job...