support services manager

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes,...

Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting...

Job PurposeTo oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.Key ResponsibilitiesLead service desk and user support operations.Ensure compliance with service level agreements.Manage service request fulfilment.Drive customer satisfaction and service excellence.Develop ...

Customer Service & Support Representative (CSS) Role Summary: The CSS Representative will manage customer inquiries, ensuring prompt resolution of issues. They will serve as the primary liaison between customers and the technical team, fostering excellent customer relationships and ensuring satisfaction. Responsibilities: ●       Handle...

Site Support Manager Site Support Manager – DSR Numan, Adamawa State. Summary:- The Site Support Manager is responsible for leading, coordinating, and monitoring all non-core operational support services at the DSR Numan site. The role provides overall oversight for estate and facilities management, administration, security operations, clinic and medical...

Key role & responsibiliy:-Estate and Facilities Management:-Manage all DSR Numan facility operations, including residential and office buildings, operational centres, utility plants, and site amenities.Monitor utility consumption for water, power, and fuel, and drive cost-efficiency initiatives.Oversee allocation, maintenance, and tenancy administration of...

Deploy new applications and database updates with minimal disruption to operations • Manage daily operations, Monitor performance, and ensure availability of the core banking platform (e.g., FinEdge, Finacle, Flexcube, Temenos, etc.). • Manage application upgrades, patches, configuration changes, and migrations in coordination with vendors and internal...

Oversee daily backend operations and ensure timely, accurate delivery within SLAs. Monitor productivity, quality, TAT, accuracy, backlog, and other operational KPIs.Manage client relationships, escalations, reviews, and service delivery.Lead, coach, and manage operations teams, driving accountability and performance.Manage workforce planning, resource...

Lead day-to-day frontline operations and ensure achievement of SLA, KPI, productivity, quality, CSAT/NPS, and revenue targets. Manage client relationships, operational reviews, escalations, contractual commitments, and service delivery requirements.Lead, coach, and performance-manage supervisors, team leads, and frontline employees while driving engagement,...

Job SummaryAs the head of service management, you will maintain above 90% customer fulfillment score across our products and services.  Ensure Value Creation Process, Task Management with (JIRA), ITIL, ISO 9001. To Develop and implement service strategies to meet customers' needs and improve service quality. Monitor service metrics, analyze customer...

Position Title: Community Service ManagerReports To: Vice Principal AdministrationEmployment Type: Full-TimeJob Summary:Discovery House is looking for a dedicated and compassionate Community Service Manager to oversee our community programs and activities. The successful candidate will foster strong, positive relationships and engagement with current and...

 Job Description: We are seeking a highly organized and results-driven Service Delivery Manager to lead the execution and continuous improvement of our service delivery operations. The successful candidate will be responsible for ensuring exceptional service performance, driving SLA compliance, managing client relationships, and...

Company DescriptionProcept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada.  We specialize in Business Intermediary, Outsourcing and Professional Services, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Kenya, Rwanda,...

Job SummaryAs the head of service management, you will maintain above 90% customer fulfillment score across our products and services.  Ensure Value Creation Process, Task Management with (JIRA), ITIL, ISO 9001. To Develop and implement service strategies to meet customers' needs and improve service quality. Monitor service metrics, analyze customer...

Company DescriptionA leading Travel Management Company require the services of the followingJob DescriptionManaging the Tour Division of the businessCreating Tour packagesArranging  Cruise servicesCoordinating visa and passport services.QualificationsB.Sc/B.A in any disciplineNot less than 4 years experience arranging tours in a top class tour...

Company DescriptionWe are Electronics and home appliances marketing and manufacturing company with branches across the country. As a result of expansion of our operations, we urgently require the following energetic and talented staff to fill this existing vacancy:Job DescriptionWe are Electronics and home appliances marketing and manufacturing company with...

Company DescriptionOur client in the travel and hospitality sector who is involved in travel reservations, hotel bookings and visa applications.Job DescriptionOur client Urgently seeks a young, experienced,smart & service oriented Travel Service Manager to be part of the travel team not more than 35years. The Service Manager will be  responsible for...

Company DescriptionAirk Air, West and Central Africa’s largest carrier, seeks, the services of experienced and competent candidates to fill the following existing vacant position:                                                                                                                    Job...

Our client offers culinary solutions in several countries of Europe and Africa.   Job Summary The Foos Service Manager is to own and grow the Food Service channel within the assigned region. The role drives revenue growth, new customer acquisition, customer retention and recipe switching, and the field team that delivers them.   Key...

Company DescriptionThe African Medical Centre of Excellence (AMCE) in partnership with King's College Hospital London (KCH) is seeking talented individuals to fill the role of Soft Services ManagerThe African Medical Centre of Excellence, Abuja (AMCE Abuja), a multi-specialty medical institution developed by Afreximbank in partnership with King's College...