Logistics Manager

1 month ago

Lagos, Nigeria Uncle Stan's Foods Full time

Job Description:

  • The Logistics Manager plays a pivotal role in overseeing the efficient operation of a delivery service, particularly focused on managing bikes and riders for delivering orders from Quick Service Restaurant.
  • With a minimum of 4 years of experience in logistics management, the Logistics Manager is responsible for coordinating and optimizing the delivery process to ensure timely and accurate order fulfillment.

Key Responsibilities:

  • Team Management: Lead and supervise a team of bike riders, ensuring they adhere to company policies and delivery schedules. Provide guidance, training, and support to optimize performance and maintain high levels of motivation.
  • Route Planning and Optimization: Develop efficient delivery routes to maximize productivity and minimize delivery times. Utilize software tools or mapping applications to plan routes that consider factors such as traffic patterns, delivery distances, and customer locations.
  • Inventory Management: Oversee inventory levels of products ready for delivery at the tailor shop. Coordinate with the production team to ensure sufficient stock availability to fulfill orders and prevent stockouts.
  • Order Tracking and Monitoring: Implement systems for tracking orders from receipt to delivery. Monitor order statuses, address any issues or delays promptly, and communicate updates to customers as necessary.
  • Quality Control: Maintain high standards of service quality and customer satisfaction. Conduct periodic checks to ensure that deliveries are accurate, timely, and meet customer expectations.
  • Cost Management: Monitor and control logistics expenses, including fuel costs, vehicle maintenance, and rider salaries. Identify cost-saving opportunities without compromising service quality.
  • Compliance and Safety: Ensure compliance with transportation regulations and safety standards. Implement safety protocols and provide training to riders on safe riding practices and traffic rules.
  • Customer Service: Handle customer inquiries, complaints, and feedback related to deliveries. Address customer concerns promptly and proactively seek solutions to enhance the overall delivery experience.
  • Performance Analysis and Reporting: Analyze delivery performance metrics, such as delivery times, order accuracy, and customer satisfaction scores. Generate regular reports to evaluate performance trends, identify areas for improvement, and make data-driven decisions.

Qualifications:

  • Bachelor's degree or ND or HND
  • Minimum of 4 years of experience in logistics management, preferably in a delivery or courier service environment.
  • Strong leadership and communication skills, with the ability to effectively manage and motivate a team.
  • Proficiency in route planning software, GPS navigation systems
  • Knowledge of inventory management principles and logistics best practices.
  • Familiarity with relevant transportation regulations and safety standards.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Excellent organizational and problem-solving abilities, with a keen attention to detail.

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