Telesales Team Lead

1 week ago


Lagos, Nigeria Trusoft Limited Full time

Job Purpose

  • Overseeing the performance of a team of Telesales Agents. Provide leadership, coaching and support to the team, and develop/ implement plans to achieve Sales targets.

Responsibilities

Leadership & Guidance:

  • Lead team to meet sales goals and ensure call quality.
  • Motivate team to inform clients about new offerings.
  • Foster positive work environment.

Sales Strategy:

  • Understand market and customer needs.
  • Develop strategies to meet sales targets.
  • Generate leads from interested buyers.

Customer Relationship:

  • Build strong client relationships.
  • Encourage repeat purchases for ongoing support.
  • Inform clients about new products and benefits.

Performance Tracking:

  • Monitor call metrics, revenue, and team performance.
  • Provide regular feedback to team.
  • Maintain accurate documentation.

Collaboration & Communication:

  • Engage with team for updates.
  • Treat customers respectfully for loyalty.

Education & Experience

  • Bachelor’s degree from any reputable university and a demonstrated track record of both academic and professional success
  • Candidates should have at least 3-5 years of work experience in a Team Lead role.

Generic/Behavioral Competencies

  • Highly organized and able to track issues and escalate as necessary
  • Strong reporting and analytical skills, and solutions orientated.
  • Technologically inclined Have a startup experience
  • Strong oral and written communication skills – ability to articulate issues and solutions confidently and persuasively with diverse audiences.
  • Strong work ethic
  • Creative problem solving.
  • Time management
  • Teamwork
  • Stress management

Technical Competencies

  • Data analysis
  • Technical reporting and Sale’s analytics
  • Microsoft office expert
  • Experienced with various CRM and Sale tools and applications Freshworks preferably

Key Performance Indicators

  • Conversion Rate
  • Number of calls assigned per telecaller.
  • Average call abandonment rate
  • Average handle/talk time
  • Closure rate
  • Call quality Analysis.
  • Sales per Hour
  • Agent turnover Rate
  • Cost of acquisition per customer
  • Lead loss rate
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