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Telesales Team Lead
1 week ago
Job Purpose
- Overseeing the performance of a team of Telesales Agents. Provide leadership, coaching and support to the team, and develop/ implement plans to achieve Sales targets.
Responsibilities
Leadership & Guidance:
- Lead team to meet sales goals and ensure call quality.
- Motivate team to inform clients about new offerings.
- Foster positive work environment.
Sales Strategy:
- Understand market and customer needs.
- Develop strategies to meet sales targets.
- Generate leads from interested buyers.
Customer Relationship:
- Build strong client relationships.
- Encourage repeat purchases for ongoing support.
- Inform clients about new products and benefits.
Performance Tracking:
- Monitor call metrics, revenue, and team performance.
- Provide regular feedback to team.
- Maintain accurate documentation.
Collaboration & Communication:
- Engage with team for updates.
- Treat customers respectfully for loyalty.
Education & Experience
- Bachelor’s degree from any reputable university and a demonstrated track record of both academic and professional success
- Candidates should have at least 3-5 years of work experience in a Team Lead role.
Generic/Behavioral Competencies
- Highly organized and able to track issues and escalate as necessary
- Strong reporting and analytical skills, and solutions orientated.
- Technologically inclined Have a startup experience
- Strong oral and written communication skills – ability to articulate issues and solutions confidently and persuasively with diverse audiences.
- Strong work ethic
- Creative problem solving.
- Time management
- Teamwork
- Stress management
Technical Competencies
- Data analysis
- Technical reporting and Sale’s analytics
- Microsoft office expert
- Experienced with various CRM and Sale tools and applications Freshworks preferably
Key Performance Indicators
- Conversion Rate
- Number of calls assigned per telecaller.
- Average call abandonment rate
- Average handle/talk time
- Closure rate
- Call quality Analysis.
- Sales per Hour
- Agent turnover Rate
- Cost of acquisition per customer
- Lead loss rate
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