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Field Service Engineer

2 months ago

Lagos, Nigeria ABB Full time

Your Role and Responsibilities

  • In this role, you will be responsible to ensure the service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers.
  • Executes service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
  • Execute technical support and act as specialist in own area of exper-tise. In collaboration with the customer and ABB units/sales teams ensures customer needs are understood and business opportunities utilized for service growth.
  • The work model for this role onsite This role is contributing to Motion Business Area based in Lagos Nigeria.

You will be mainly accountable for:

  • Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; ex-tensions, upgrades and retrofits; end of life services, replacements, etc.. Focusing on one ABB approach in delivering Service.
  • Investigating customer needs through professional consulting.
  • Providing technical consulting and specialist assistance on service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions.
  • Determining effective service applications, equipment and methods to develop, market or manufacture new service offerings to respond to customer requirements cost effectively.
  • Managing customer relationships and maintaining regular contacts with key customers.
  • Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams ensuring customer needs are met and business opportunities utilized for service growth.
  • Conducting specialist support and advisory service for sales team.
  • Ensuring accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction.
  • Coordinating and performing specialist service projects in relevant areas internally and external-ly e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision including all commercials.
  • Participating in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization/management.
  • Preparing all required technical documents and reports for project contracts to be signed by the customer representative.
  • Reporting work done in a timely manner and providing relevant technical supporting documents to the service execution teams and following up when needed.
  • Providing technical specialist support and coordination for the service team.
  • Planning activities, coordinating the work of internal and external technicians and assigning them specific tasks re-lated to service needs.
  • Supervising project teams and contractors at work site and monitoring performance.

Qualifications for the Role

  • Candidates should possess a Bachelor's Degree in Electrical Engineering
  • 5 years of experience a multinational organization experience is preferred
  • Ability to communicate and to lead discussions with employees and managers in the organization.
  • Excellent communication and presentation skills.
  • Fluency in English is required.