Customer Service Agent

2 months ago


Port Harcourt, Nigeria Denna Rossi Limited Full time

Job Brief

  • We currently seek a customer-oriented service representative to join our team.
  • Our target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Your responsibilities entails interfacing with stakeholders to facilitate relationships between our company and its clients, resolve issues, help to drive sales by cross-selling and up-selling, and create memorable experiences that boost brand and customer loyalty.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Establish new customer accounts and record account information, like phone numbers or addresses, on our digital tools.
  • Acknowledge, resolve and respondpromptly to customer inquiries, feedback, questions and complaints.
  • Communicating with customers through various channels.
  • Have affirmative products Knowledge to lead in conversation.
  • Processourorders, publish forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicatewith colleagues on matter arising to serve as a connection for all.
  • Providefeedback on the efficiency of the customer service processand for product development.
  • Ensure customer satisfaction and provide professional customer support.
  • All other tasks as assigned by management.

Requirements and skills

  • B.Sc in any discipline
  • 2 years minimum, cognate experience as a Customer Service Representative, Front Desk Officer, Sales or Client management and retention.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively.


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