Key Accounts Manager
1 month ago
ABOUT THE COMPANY
About Us We have a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate service delivery. The group activities delivers solution that exceed expectation. THINK SERVICE, CALL Fort Knox Group. Vision To always be the first name for enterprise service delivery in Africa. Mission To be the Number One company of choice in effective service delivery in every sector where we are engaged. Value Proposition We are equipped with an assemblage of dynamic, innovative and result oriented young men and women, we are well positioned to provide excellent service.
JOB SUMMARY
Requirements Candidates should possess an HND, NCE, BSc qualification 4 - 6 years of experience in the Merchant business. Ability to self-motivate and manage self. Good communication and interpersonal skills. Customer orientation and ability to adapt/respond to different characters. Proximity to Umuahia and its environs is very key.
RESPONSIBILITIES
DutiesBelow are the roles and responsibilities but not limited to: He/She will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Pharmacies, Filling Stations, Eateries & Restaurants, Lounge and Bar and Hotels) and developing & deploring strategies to increase sales revenue. Engaging with portfolio of merchants to introduce them to our products. Have a good understanding of the business's products or services and be able to advise others about them. Follow up with Merchants and ensure active and inactive merchants are visited and if need be, mobilize retrieval of POS from inactive business partners. Onboard and retain the merchants and nurture those key relationships over time. Being able to help the merchant resolve issues / complaints on the spot or escalate to customer support when necessary. Coordinating pre-sales and post-sales follow up. Hit target quotas for set KPIs (Transaction value, volume, and revenue). To achieve their daily, weekly, and monthly target of transactions. To reactivate the inactive accounts by calling, and visiting them. Monitoring market trends and providing regular competitor feedback.
REQUIRED SKILLS
Negotiation, Project management, Team leadership, Communication
REQUIRED EDUCATION
Bachelor's degree
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