Head of Travel Desk

2 weeks ago

Lagos, Nigeria Moniepoint Inc. Formerly TeamApt Inc. Full time
  • We are looking for an experienced and strategic Head of Travel Desk to lead our travel services team.
  • The ideal candidate will be responsible for coordinating all local and international travel arrangements, ensuring 24/7 coverage for business travellers, and managing travel expenses in line with company policies.
  • This role demands a highly organized and detail-oriented individual with a strong background in global travel management, expense reporting, and vendor negotiation.

What you will get to do:
Leadership and Strategy

  • Lead and manage a high-performing team responsible for travel services such as flight bookings, hotel, visa, airport protocol services and tours.
  • Develop and implement comprehensive travel and expense management strategies.
  • Ensure round-the-clock coverage of travel services to avoid any downtimes for business travellers.
  • Work with senior stakeholders to deliver the Global Travel Services agenda and strategy regionally.
  • Undertaking any necessary duties to ensure a first-class service is provided at all times
  • Oversee expense reporting and reimbursement processes.
  • Monitor travel and expense budgets and manage costs effectively.
  • Analyze travel and expense data to identify cost-saving opportunities and implement strategies to optimize expenses.

Travel Coordination

  • Oversee the booking and management of travel accommodations for employees.
  • Ensure compliance with the company's travel policies and procedures.
  • Manage immigration and cross-border compliance for short-term business travel.

Vendor Management

  • Negotiate contracts and rates with travel vendors and suppliers to secure the best deals.
  • Manage relationships with travel service providers, ensuring high-quality service delivery.
  • Source and manage travel suppliers, ensuring competitive pricing and adherence to service level agreements.

Policy Development and Compliance

  • Develop and enforce travel and expense policies and procedures.
  • Ensure compliance with legal regulations and industry standards
  • Stay abreast of industry trends and best practices to continually optimise travel and expense management strategies

Data Analysis and Reporting

  • Provide Regular reports on travel and expense metrics to senior management
  • Utilise data analytics to drive decision-making and improve processes.
  • Leverage technology for process optimisation and data-driven decision-making.

Collaboration and Communication

  • Collaborate with finance, HR, and other departments to streamline travel and expense processes.
  • Communicate plans and strategies to different audiences effectively.
  • Provide guidance and support to employees on travel and expense-related matters.
  • Constantly communicating with all stakeholders to keep them updated, including attending meetings and preparing regular reports for the management team.

Innovation and Improvement

  • Drive innovation in travel and expense management processes and technologies.
  • Lead change initiatives, especially in implementing new technologies or process improvements.
  • Ensure the travel and expense team exhibits world-class relationship management with end users and senior stakeholders

Candidate Abilities & Personality requirements:

  • An organised and assertive individual who is proactive, creative, and resourceful.
  • An outstanding team player and self-starter, able to work with minimum supervision.
  • Able to manage own time and prioritise work to ensure deadlines are met and targets achieved, and take personal responsibility for own work and actions.
  • Detail-oriented with a passion for optimizing processes and driving cost efficiency
  • Ability to navigate and make decisions in high-pressure situations
  • Strong interpersonal skills for building and maintaining effective relationships with diverse stakeholders across multiple regions.
  • Commitment to staying updated on industry best practices, emerging technologies, and regulatory changes.
  • Able to work within a secure and confidential environment, maintain confidentiality and demonstrate tact and diplomacy at all times.
  • Clear verbal communicator with excellent telephone manners.
  • Able to develop excellent working relationships both internally and externally.
  • Demonstrates strong interpersonal skills and a professional manner and approach at all times including an equable temperament and a neat appearance.
  • Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions.
  • Keenly interested in the FinTech, travel, hospitality and logistics industries in Nigeria

Key Performance Indicators:

  • Quality of specific deliverables.
  • Internal customer satisfaction.
  • Internal process quality

To Succeed in this role we think you should have:

  • Minimum of 7 years of experience in travel and expense management, with a focus on global operations.
  • Bachelor's degree in Business Administration, Logistics, Travel Management, or a related field. A Master's degree or relevant certifications are a plus.
  • Proven ability to lead and inspire a team, fostering collaboration and innovation.
  • Experience in implementing cost-saving strategies and driving financial effectiveness.
  • Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
  • Proficiency in using travel expense management software and tools.
  • Excellent negotiation skills for managing vendor relationships.
  • Strong understanding of financial principles and budget management.
  • Excellent verbal and written communication skills.
  • Proficient in project management methodologies.
  • Experienced Microsoft Office user, particularly Word, Excel, PowerPoint and Outlook.
  • Competent Internet, email and Google applications user.
  • Sound knowledge of the Fin-Tech industry within Nigeria.

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