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Travel Agent Desk Officer

2 months ago

Lagos, Lagos, Nigeria United Nigeria Airlines Full time
Travel Agent Desk Officer

Join our team as a Travel Agent Desk Officer and play a key role in coordinating and managing all Travel Agents & Corporate Clients accounts.

Job Summary
  • Coordinate and manage all Travel Agents & Corporate Clients accounts.
  • Ensure accuracy, completeness, and timeliness in transaction posting, accounting, and reporting.
Duties and Responsibilities Travel Agents
  • Obtain service level agreements from the Commercial team and maintain updated records.
  • Top-up deposits made by approved Travel Agents and ensure timely posting in Tally.
  • Download and verify daily sales reports from Videcom, maintaining accurate records and submitting reports to the Revenue Accountant and Senior Financial Accountant.
  • Post deposits and daily sales data correctly and promptly in Tally, adhering to the chart of accounts.
  • Prepare and submit comprehensive reports on Travel Agents' performance, highlighting key metrics and trends.
  • Handle the posting of Refund Credit Notes into applicable Ledger accounts in Tally, ensuring accuracy and compliance.
  • Regularly monitor and reconcile Travel Agents' accounts, identifying and resolving any discrepancies.
  • Maintain a database of approved Travel Agents, including contact information and sales data.
  • Perform month-end reconciliation of Travel Agents' accounts, ensuring accurate balances and compliance.
  • Ensure proper filing of relevant documents and Credit Notes, facilitating easy reference and retrieval.
  • Coordinate Travel Agents' tasks in accordance with Airline Revenue Accounting Best Practice.
  • Interface with various parties to resolve Travel Agents-related issues, working closely with the Line Manager.
Corporate Clients
  • Obtain service level agreements from the Commercial team and maintain updated records.
  • Post deposits and daily sales data correctly and promptly in Tally, adhering to the chart of accounts.
  • Prepare and submit comprehensive reports on Corporate Clients' performance, highlighting key metrics and trends.
  • Update Credit Note details for each refund application processed for Corporate Clients, ensuring accurate records.
  • Handle the posting of Refund Credit Notes into applicable Ledger accounts in Tally, ensuring accuracy and compliance.
  • Regularly monitor and reconcile Corporate Clients' accounts, identifying and resolving any discrepancies.
  • Maintain a database of approved Corporate Clients, including contact information and sales data.
  • Perform month-end reconciliation of Corporate Clients' accounts, ensuring accurate balances and compliance.
  • Ensure proper filing of relevant documents and Credit Notes, facilitating easy reference and retrieval.
  • Coordinate Corporate Clients' tasks in accordance with Airline Revenue Accounting Best Practice.
  • Interface with various parties to resolve Corporate Clients-related issues, working closely with the Line Manager.
Experience and Qualifications
  • Bachelor's degree in Accounting or related field.
  • Minimum 2 years of experience in a similar role, preferably in an airline or travel agency.
  • Working knowledge of Videcom reservation system is an added advantage.
  • Highly resourceful team player with excellent communication and problem-solving skills.
Required Skills and Abilities
  • Proficient in Microsoft Office Outlook, Word, Excel, and PowerPoint.
  • Excellent written and verbal communication skills.
  • Good interpersonal skills and customer service orientation.
  • Strong problem assessment and problem-solving skills.
  • Able to pay attention to details and work accurately.