Business Service Manager

3 weeks ago

Lagos, Nigeria Prestigious Consulting Group Full time

Job Description

  • The Business Service Manager will play a critical role in ensuring the success of the company's service operations.
  • This individual will be responsible for managing client relationships, developing new business opportunities, ensuring quality service delivery, and overseeing all aspects of the business service portfolio.
  • This role requires a strong background in facility management, energy solutions, business development, and operational oversight.

Key Responsibilities
Relationship Management:

  • Build and maintain strong relationships with key clients, understanding their needs and delivering tailored service solutions.
  • Serve as the primary point of contact for major clients, ensuring regular communication, addressing concerns, and managing expectations.
  • Conduct regular performance reviews with clients to assess satisfaction levels and identify areas for improvement.

Business Development:

  • Identify and pursue new business opportunities in facility management, solar power solutions, and generator maintenance.
  • Develop strategies to expand DMV’s market share by targeting potential clients in various sectors such as industrial, commercial, and residential.
  • Collaborate with the sales and marketing teams to prepare proposals, presentations, and bids for new projects.
  • Keep up-to-date with industry trends and emerging technologies, identifying opportunities for service innovation.

Operational Management:

  • Oversee the day-to-day operations of the company’s service offerings, ensuring quality, efficiency, and cost-effectiveness.
  • Coordinate with the Operations Manager and field teams to ensure timely and professional service delivery in facility management and generator maintenance.
  • Ensure compliance with relevant industry regulations, health and safety standards, and DMV's internal policies.
  • Develop and implement standard operating procedures SOPs to enhance service delivery and operational efficiency.

Project Management:

  • Lead and manage multiple service projects, ensuring they are delivered on time, within scope, and within budget.
  • Track and report project performance using key performance indicators KPIs, including revenue targets, operational costs, and customer satisfaction.
  • Allocate resources effectively, balancing project demands with staff capacity.

Financial Management:

  • Prepare and manage service budgets, ensuring that the business unit meets its financial targets.
  • Analyze financial data to make informed decisions about resource allocation, cost-cutting opportunities, and revenue growth strategies.
  • Review client contracts and agreements, ensuring all terms are met and invoices are issued on time.

Team Leadership and Development:

  • Manage, mentor, and develop the business services team, including field service engineers, technicians, and administrative staff.
  • Promote a culture of continuous improvement, encouraging innovation and knowledge sharing across the team.
  • Conduct regular performance reviews and provide feedback to staff, identifying areas for professional development.

Qualifications & Experience

  • Bachelor’s Degree in Business Administration, or a related field. A Master’s degree is a plus.
  • At least 5 years of experience in a senior business service or operations management role, preferably within facility management, energy solutions, or engineering services.
  • Proven experience in business development and managing client relationships.
  • Certification in Project Management PMP, PRINCE2 or Facility Management IFMA, FMP is advantageous.
  • Proficiency in Microsoft Office Suite Word, Excel, PowerPoint and project management tools.

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