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Customer Service Manager
3 months ago
Customer Service Manager
Clinix Healthcare is seeking a highly skilled and experienced Customer Service Manager to join our team in Lagos. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer satisfaction and delivering outstanding customer service.
Key Responsibilities- Oversee customer satisfaction and manage customer service operations to ensure seamless customer experiences.
- Provide exceptional customer support and utilize analytical skills to resolve customer issues efficiently.
- Develop and implement effective communication strategies to engage with customers and internal teams.
- Lead and manage a team of customer service representatives to achieve exceptional customer satisfaction and service delivery.
- Minimum of four years post-NYSC experience in customer service management or a related field.
- Proven track record of delivering exceptional customer satisfaction and service delivery.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams.
- Strong analytical and problem-solving skills, with the ability to analyze customer issues and develop effective solutions.
- Bachelor's degree in Business Administration or a related field.
