IT Support Executive

Found in: beBee S NG - 1 month ago

Ogun, Nigeria Ascentech Services Limited Full time

Job Description

  • Resolving IT support requests from employees
  • Answering employee questions regarding computer systems,
  • Gathering and analyzing data to diagnose problems with computer systems
  • Changing configurations, settings, and permissions to fix computer issues
  • Generating signs for new hires during the onboarding process
  • Installing new software and hardware drivers and updating existing ones as needed
  • Updating employees on the status of their service requests
  • Logging all service requests, and updating tickets as needed
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding promptly to service issues and requests
  • Providing technical support across the company this may be in person or over the phone
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training more junior staff members
  • Responsibilities include:
  • Attending user sites when required, the mixture of remote & onsite support.
  • Installing, configuration & updating of desktop applications
  • Responding to tickets/requests from users
  • Supporting Microsoft Office 365 suite & Windows
  • Escalation of issues to the next level of support

Requirements

  • B.Sc / HND in Computer Science, Electronic Engineering, Engineering Physics or Allied disciplines.
  • 7- 10 working experience as an IT Support in a Manufacturing Company.
  • Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
  • Should have IT experience in installation & configuration of any OS or software computer hardware, Printers, networking, CCTV, troubleshooting, managing assets, biometrics handling, etc.
  • Professional certification will be an added advantage.

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