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Operations Manager

2 months ago

Lagos, Nigeria Surjen Full time

Job Description

  • Surjen Healthcare is seeking an experienced Operations Manager to oversee and optimize day-to-day operations.
  • The ideal candidate will be responsible for ensuring smooth business processes, driving operational efficiency, and managing resources to ensure Surjen’s growth and success.
  • The Operations Manager will work closely with the leadership team and various departments to maintain high service standards while improving operational strategies.

Key Responsibilities

  • Oversee daily operations of the platform, including logistics, supply chain, customer service, and healthcare services coordination.
  • Develop and implement processes to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Manage relationships with hospitals, medical professionals, suppliers and other partners.
  • Monitor and analyze operational performance data to drive continuous improvement.
  • Lead, motivate and manage a team to achieve operational targets.
  • Ensure compliance with healthcare regulations and industry standards.
  • Collaborate with other departments, including sales, marketing and technology to align operations with business objectives.
  • Prepare reports and present insights to the leadership team for decision-making and strategic planning.
  • Manage budgets, forecasts and resource allocation for optimal operational performance.

Qualifications and Requirements

  • Bachelor's Degree in Business Administration, Operations Management, Healthcare Management or a related field Master’s degree is a plus.
  • Minimum of 5 years of experience in operations management, preferably in healthcare, logistics or e-commerce.
  • Strong leadership skills with the ability to manage cross-functional teams.
  • Excellent organizational and problem-solving skills with attention to detail.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and project management tools.
  • Knowledge of healthcare regulations and compliance standards is an advantage.