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Guest Relations Supervisor
1 week ago
Key responsibilities:
- Previous experience as an hotel front desk is compulsory
- Proactively engage with guests to ensure satisfaction throughout their stay, addressing any concerns or requests promptly and professionally.
- Supervise the Guest Relations team, ensuring they deliver personalized service and uphold the hotel's standards
- Handle guest complaints and concerns effectively, finding swift and satisfactory solutions to maintain guest satisfaction
- Previous experience in a guest relations or front desk supervisory role, preferably within the Hotel sector.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Strong leadership abilities, with experience in supervising and motivating a team
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in hotel management software and Microsoft Office Suite
- Flexibility to work shifts, including weekends and holidays.
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Guest Relations Supervisor
1 week ago
Lagos, Lagos, Nigeria Hotel Capitol Full timeKey responsibilities:Previous experience as an hotel front desk is compulsoryProactively engage with guests to ensure satisfaction throughout their stay, addressing any concerns or requests promptly and professionally.Supervise the Guest Relations team, ensuring they deliver personalized service and uphold the hotel's standardsHandle guest complaints and...
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Guest Experience Expert
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Shift Supervisor
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Hotel General Supervisor
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Hotel General Supervisor
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Food Services Supervisor
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Food Services Supervisor
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Head, Restaurant
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Housekeeping Supervisor
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Housekeeping Supervisor
1 week ago
Lagos, Lagos, Nigeria Alan & Grant Full timeJob SummaryThis role will lead our team of room attendants and ensure we provide excellent customer service.Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for tidiness.To be successful in this role, you should have a good understanding of sanitation...
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FNB Supervisor
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Supervisor - Banquet Operations
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