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Guest Relations Supervisor
1 week ago
Key responsibilities:
- Previous experience as an hotel front desk is compulsory
- Proactively engage with guests to ensure satisfaction throughout their stay, addressing any concerns or requests promptly and professionally.
- Supervise the Guest Relations team, ensuring they deliver personalized service and uphold the hotel's standards
- Handle guest complaints and concerns effectively, finding swift and satisfactory solutions to maintain guest satisfaction
- Previous experience in a guest relations or front desk supervisory role, preferably within the Hotel sector.
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
- Strong leadership abilities, with experience in supervising and motivating a team
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in hotel management software and Microsoft Office Suite
- Flexibility to work shifts, including weekends and holidays.
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Shift Supervisor
1 month ago
Lagos, Lagos, Nigeria QFA Nigeria Full timeABOUT THE COMPANYQuality Foods Africa is building quality fast and nutritious food businesses, with a pan African ambition.Our mission is to provide global standards of dining experience, hygiene and service quality to Africa's consumers.Our ambition is to be one of Africa'TMs largest and most successful QSR business.Our business model is based on bringing...
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Hotel General Supervisor
2 weeks ago
Lagos, Lagos, Nigeria Robert Johnson Nigeria Full timeJob OpportunityWe seek an experienced and dedicated individual to join our team as a Hotel General Supervisor. This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel.The Ideal candidate must possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest...
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Hotel General Supervisor
4 weeks ago
Lagos, Lagos, Nigeria Robert Johnson Nigeria Full timeJob OpportunityWe seek an experienced and dedicated individual to join our team as a Hotel General Supervisor. This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel.The Ideal candidate must possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest...
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Food Services Supervisor
7 days ago
Lagos, Lagos, Nigeria Marriott International Full timeABOUT THE COMPANYMarriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilitiesJOB SUMMARYRequirements Education High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At...
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Spa Therapist
4 weeks ago
Lagos, Lagos, Nigeria Marriott International Full timeABOUT THE COMPANYMarriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilitiesJOB SUMMARYProvide massage services to guests using props and / or products.Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.Assess guest...
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Spa Therapist
2 weeks ago
Lagos, Lagos, Nigeria Marriott International, Inc. Full timePOSITION SUMMARYProvide massage services to guests using props and/or products.Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.Assess guest needs and inquire about contraindications e.g., allergies, high blood pressure, and pregnancy before beginning service. Keep up to date with current techniques and modalities related to...
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Spa Therapist
4 weeks ago
Lagos, Lagos, Nigeria Marriott International, Inc. Full timePOSITION SUMMARYProvide massage services to guests using props and/or products.Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.Assess guest needs and inquire about contraindications e.g., allergies, high blood pressure, and pregnancy before beginning service. Keep up to date with current techniques and modalities related to...
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Housekeeping Supervisor
1 week ago
Lagos, Lagos, Nigeria Alan & Grant Full timeJob SummaryThis role will lead our team of room attendants and ensure we provide excellent customer service.Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members, and checking private and public areas for tidiness.To be successful in this role, you should have a good understanding of sanitation...
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Supervisor - Banquet Operations
4 weeks ago
Lagos, Lagos, Nigeria Marriott International Full timeABOUT THE COMPANYMarriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilitiesJOB SUMMARYPreferred Qualifications Education: High School Diploma or G.E.D equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory...
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Grounds Supervisor
2 weeks ago
Lagos, Lagos, Nigeria Phillips Consulting Full timeResponsibilitiesEnsures a beautiful and tidy resort garden, as well as take care of other external installations i.e. refuse area, sports equipment and fixtures,as well as outdoor entertainment and recreation areas.Main Responsibilities:Customer Relations:Respects guests' privacy and works without disturbing themActively contributes to guests'...
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Grounds Supervisor
4 weeks ago
Lagos, Lagos, Nigeria Phillips Consulting Full timeResponsibilitiesEnsures a beautiful and tidy resort garden, as well as take care of other external installations i.e. refuse area, sports equipment and fixtures,as well as outdoor entertainment and recreation areas.Main Responsibilities:Customer Relations:Respects guests' privacy and works without disturbing themActively contributes to guests'...
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Experienced Waiter
2 weeks ago
Lagos, Lagos, Nigeria Hotel Capitol Full timeResponsibilitiesHandles guest's bills and invoices in a good quality service manner.Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.To be familiar with all food and beverage items on the outlet menu.To prepare the outlet for operation, including setting and resetting tables, light cleaning and...
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Experienced Waiter
4 weeks ago
Lagos, Lagos, Nigeria Hotel Capitol Full timeResponsibilitiesHandles guest's bills and invoices in a good quality service manner.Maintains the cleanliness and service supply at the service station to ensure prompt and effective operation.To be familiar with all food and beverage items on the outlet menu.To prepare the outlet for operation, including setting and resetting tables, light cleaning and...
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Front Desk Officer
3 days ago
Lagos, Lagos, Nigeria Novotel Full timeJob DescriptionProvide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.Maintain strict security procedures with credit and cash...
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Operation Supervisor
2 weeks ago
Lagos, Lagos, Nigeria Hotel Capitol Full timeABOUT THE COMPANYHotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily assessable with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 28-room Hotel offers tastefully...
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Operation Supervisor
4 weeks ago
Lagos, Lagos, Nigeria Hotel Capitol Full timeABOUT THE COMPANYHotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily assessable with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 28-room Hotel offers tastefully...
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Waiter / Waitress
2 weeks ago
Lagos, Lagos, Nigeria Blu Atlantic Hotel Full timeABOUT THE COMPANYBlu Atlantic Hotel Lekki, Lagos, is located behind the famous Filmhouse Imax cinema, which has the largest screen in West Africa. From the hotel, guests can enjoy spectacular views of the up-and-coming Lekki Peninsula. The Lekki Peninsula is one of the fastest growing urban centres in the world, and a major financial center in Africa, The...
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Waiter / Waitress
4 weeks ago
Lagos, Lagos, Nigeria Blu Atlantic Hotel Full timeABOUT THE COMPANYBlu Atlantic Hotel Lekki, Lagos, is located behind the famous Filmhouse Imax cinema, which has the largest screen in West Africa. From the hotel, guests can enjoy spectacular views of the up-and-coming Lekki Peninsula. The Lekki Peninsula is one of the fastest growing urban centres in the world, and a major financial center in Africa, The...
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Junior Sous Chef
4 weeks ago
Lagos, Lagos, Nigeria Marriott International Full timeABOUT THE COMPANYMarriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilitiesJOB SUMMARYCandidate ProfileEducation and Experience:High School Diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.OR2-year...
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Head, Restaurant
1 week ago
Lagos, Lagos, Nigeria Talents and Skills Africa Full timeSummary Our client is looking to hire a Departmental Supervisor who will assist the Restaurant Manager in directing and organizing the staff to ensure first-class service, food & beverage offerings and marketing to maximize profits and guest satisfaction.Job DescriptionAssist the Restaurant Manager in Interviewing, selecting, training, supervising,...