Guest Relations Supervisor

1 week ago


Lagos, Lagos, Nigeria Hotel Capitol Full time

Key responsibilities:

  • Previous experience as an hotel front desk is compulsory
  • Proactively engage with guests to ensure satisfaction throughout their stay, addressing any concerns or requests promptly and professionally.
  • Supervise the Guest Relations team, ensuring they deliver personalized service and uphold the hotel's standards
  • Handle guest complaints and concerns effectively, finding swift and satisfactory solutions to maintain guest satisfaction
  • Previous experience in a guest relations or front desk supervisory role, preferably within the Hotel sector.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
  • Strong leadership abilities, with experience in supervising and motivating a team
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Proficiency in hotel management software and Microsoft Office Suite
  • Flexibility to work shifts, including weekends and holidays.

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