Customer Relation and Transaction Officer

2 weeks ago

Lagos, Lagos, Nigeria Apex Network Limited Full time

ABOUT THE COMPANY

The most reliable cryptocurrency exchange platform. Where you have easy access to your money anytime you want it. With a flexible and secure system, you can trust.

JOB SUMMARY

QualificationsA minimum of a B.Sc. / HND / BA degree.At least 1-3 years of experience in customer service, sales, or a related field.Excellent communication and interpersonal skills.Strong problem-solving skills.Ability to work under pressure and meet deadlines.Proficiency in Microsoft Office and other relevant software.Attention to detail and accuracy.Ability to work independently and as part of a team.Other higher/ relevant qualification(s) will be an advantage.Experienced in transaction monitoring and drafting of suspicious transaction reports.Maintain a positive attitude focused on customer satisfaction.Solid organizational skills, multitasking and time-management.This is an entry level role.

RESPONSIBILITIES

Build and maintain positive relationships with customers by providing excellent customer service and support throughout the transaction process.Provide guidance to customers regarding the company's products and services.Address customer complaints and inquiries in a timely and professional manner.Ensure customer satisfaction by resolving issues and providing solutions to their problems.Process transactions accurately and efficiently, and ensure that all necessary documentation is completed.Follow up on transactions to ensure that they are completed successfully.Ensure outstanding customer satisfaction by maintaining strong working relationships.Prevent the escalation of customer issues by collecting and analysing information provided before and after interacting with the customer.Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.Carrying out client satisfaction surveys and reviews.Liaising with internal departments to ensure client needs are fulfilled effectively.Letting customers know about other products the company offers.Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.Check customer's balance and verify customer's signatures

REQUIRED SKILLS

Customer service, Business development, High work ethic, Customer support, CRM systems

REQUIRED EDUCATION

Bachelor's degree

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