Customer Service Analyst

4 days ago

Lagos, Lagos, Nigeria Fadac Resources and Services Full time

ABOUT THE COMPANY

Fadac Resources and Services – We provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk.We can assist organization no matter how large or small to establish, outsource and trouble shoot any human resources functions/ challenges Our believe is that people are the greatest asset in the organization regardless of the business size, industry and market share. We provide the best professionals backed with solid years of experience and knowledge, and their job is to integrate solutions for your business needs. We are recruiting to fill the position below:

JOB SUMMARY

Bachelor's Degree in Business, Marketing, or a related field.1-2 years experience as a Customer Service Analyst in IT services industry.Strong analytical skills and attention to detail.Excellent communication and interpersonal skills.Proficiency in data analysis and reporting tools.Experience with customer service software and CRM systems.Ability to work independently and as part of a team.Strong presentation skills.Proficiency in Microsoft Office Suite.

RESPONSIBILITIES

Develop and implement initiatives to improve customer services.Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.Evaluate and prioritize customer inquiries to better serve the customers.Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.Maintain history records and related problem documentations for future reference.Maintain relationships with other internal departments as well as client base to improve business performance.Conduct training to customers and internal staffs on company products and services.Identify training needs and develop training programs for customer service staffAddress customers in a professional and respectful manner.Maintain the internal and external customer databases.Analyze customer issues to develop tools and processes to increase customer satisfaction.Maintain up-to-date knowledge on customer business areas.Maintain broad knowledge about company's products and services.Analyze customer service data to identify trends and areas for improvement.Develop and maintain reports on customer service performance.

REQUIRED SKILLS

Customer service, Customer support, CRM systems, Marketing, Customer relations

REQUIRED EDUCATION

Bachelor's degree

  • Data Center Service Analyst

    4 weeks ago

    Lagos, Lagos, Nigeria Main One Cable Full time

    ABOUT THE COMPANYMainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers.JOB SUMMARYQualifications, Skills & Competencies Bachelor's Degree in Computer Sciences, Information Management or related Engineering...

  • Data Center Service Analyst

    1 month ago

    Lagos, Lagos, Nigeria Main One Cable Full time

    ABOUT THE COMPANYMainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers.JOB SUMMARYQualifications, Skills & Competencies Bachelor's Degree in Computer Sciences, Information Management or related Engineering...

  • Customer Service

    4 weeks ago

    Lagos, Lagos, Nigeria LEAM Consulting Limited Full time

    ABOUT THE COMPANYLEAM CONSULTING is the foremost consulting firm which stands out in areas of professional certification training, HR advisory services, Business Development/Startup and IT consulting services in Nigeria.JOB SUMMARYRequirements and Skills HND / B.Sc in any related field 1-2 years experience in similar role or administrative roles Experience...

  • Customer Service

    2 weeks ago

    Lagos, Lagos, Nigeria LEAM Consulting Limited Full time

    ABOUT THE COMPANYLEAM CONSULTING is the foremost consulting firm which stands out in areas of professional certification training, HR advisory services, Business Development/Startup and IT consulting services in Nigeria.JOB SUMMARYRequirements and Skills HND / B.Sc in any related field 1-2 years experience in similar role or administrative roles Experience...

  • Customer Service

    4 weeks ago

    Lagos, Lagos, Nigeria LEAM Consulting Limited Full time

    ABOUT THE COMPANYLEAM CONSULTING is the foremost consulting firm which stands out in areas of professional certification training, HR advisory services, Business Development/Startup and IT consulting services in Nigeria.JOB SUMMARYRequirements and Skills HND / B.Sc in any related field 1-2 years experience in similar role or administrative roles Experience...

  • Sales Executive at Ascentech Services Limited

    1 month ago

    Lagos, Lagos, Nigeria Customer Service Supervisor (Team Lead) at Ascentech Services Limited Full time

    Sales ExecutiveLocation: Ikeja, LagosEmployment Type: Full-timeResponsibilitiesGenerating new sales opportunities through walk-ins, cold calling, and networkingContacting potential customers who have inquired and converting them to membersConducting gym tours for potential members and recommending suitable membership optionsPreparing new membership...

  • Sales Executive at Ascentech Services Limited

    2 weeks ago

    Lagos, Lagos, Nigeria Customer Service Supervisor (Team Lead) at Ascentech Services Limited Full time

    Sales ExecutiveLocation: Ikeja, LagosEmployment Type: Full-timeResponsibilitiesGenerating new sales opportunities through walk-ins, cold calling, and networkingContacting potential customers who have inquired and converting them to membersConducting gym tours for potential members and recommending suitable membership optionsPreparing new membership...

  • Sales Executive at Ascentech Services Limited

    4 weeks ago

    Lagos, Lagos, Nigeria Customer Service Supervisor (Team Lead) at Ascentech Services Limited Full time

    Sales ExecutiveLocation: Ikeja, LagosEmployment Type: Full-timeResponsibilitiesGenerating new sales opportunities through walk-ins, cold calling, and networkingContacting potential customers who have inquired and converting them to membersConducting gym tours for potential members and recommending suitable membership optionsPreparing new membership...

  • Customer Service

    2 months ago

    Lagos, Lagos, Nigeria Brit Property Nigeria Limited Full time

    ABOUT THE COMPANYBrit Property Nigeria Limited RC is a property development company incorporated in Nigeria by Companies and Allied Matters Act 1990 and that the Company is limited by Shares. Our primary business interests are land, infrastructure/property development, land survey, property marketing, and estate agency.JOB SUMMARYQualificationsInterested...

  • Customer Service

    4 weeks ago

    Lagos, Lagos, Nigeria Brit Property Nigeria Limited Full time

    ABOUT THE COMPANYBrit Property Nigeria Limited RC is a property development company incorporated in Nigeria by Companies and Allied Matters Act 1990 and that the Company is limited by Shares. Our primary business interests are land, infrastructure/property development, land survey, property marketing, and estate agency.JOB SUMMARYQualificationsInterested...

  • Head of Customer Service

    1 month ago

    Lagos, Lagos, Nigeria DreamWorks Integrated System Limited Full time

    Job Summary:The Head of Customer Service is responsible for leading and managing the customer service department to ensure a high level of customer satisfaction and loyalty. This role involves developing and implementing customer service policies and procedures, managing a team of customer service representatives, and continuously improving the customer...

  • Head of Customer Service

    2 weeks ago

    Lagos, Lagos, Nigeria DreamWorks Integrated System Limited Full time

    Job Summary:The Head of Customer Service is responsible for leading and managing the customer service department to ensure a high level of customer satisfaction and loyalty. This role involves developing and implementing customer service policies and procedures, managing a team of customer service representatives, and continuously improving the customer...

  • Head of Customer Service

    4 weeks ago

    Lagos, Lagos, Nigeria DreamWorks Integrated System Limited Full time

    Job Summary:The Head of Customer Service is responsible for leading and managing the customer service department to ensure a high level of customer satisfaction and loyalty. This role involves developing and implementing customer service policies and procedures, managing a team of customer service representatives, and continuously improving the customer...

  • Head of Customer Service

    1 month ago

    Lagos, Lagos, Nigeria PalmPay Full time

    ABOUT THE COMPANYPalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.JOB SUMMARYQualifications Bachelor's Degree in Business Administration, Management, or a related field. A minimum of 5 years of experience in customer service management, preferably in the Banking...

  • Head of Customer Service

    2 weeks ago

    Lagos, Lagos, Nigeria PalmPay Full time

    ABOUT THE COMPANYPalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.JOB SUMMARYQualifications Bachelor's Degree in Business Administration, Management, or a related field. A minimum of 5 years of experience in customer service management, preferably in the Banking...

  • Head of Customer Service

    4 weeks ago

    Lagos, Lagos, Nigeria PalmPay Full time

    ABOUT THE COMPANYPalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.JOB SUMMARYQualifications Bachelor's Degree in Business Administration, Management, or a related field. A minimum of 5 years of experience in customer service management, preferably in the Banking...

  • Customer Service Representative

    1 month ago

    Lagos, Lagos, Nigeria Air Peace Limited Full time

    ABOUT THE COMPANYWe fly to major cities in Nigeria at the lowest fares. We also fly to Accra, Freetown, Banjul, Dakar, Monrovia, Dubai International Airport, and connect to 23 other destinations.JOB SUMMARYEducational Qualifications / Skills / Experience Minimum of HND and/or bachelor's degree in any related field of study and certification. Must not be more...

  • Customer Service Representative

    2 weeks ago

    Lagos, Lagos, Nigeria Air Peace Limited Full time

    ABOUT THE COMPANYWe fly to major cities in Nigeria at the lowest fares. We also fly to Accra, Freetown, Banjul, Dakar, Monrovia, Dubai International Airport, and connect to 23 other destinations.JOB SUMMARYEducational Qualifications / Skills / Experience Minimum of HND and/or bachelor's degree in any related field of study and certification. Must not be more...

  • Customer Service Representative

    4 weeks ago

    Lagos, Lagos, Nigeria Air Peace Limited Full time

    ABOUT THE COMPANYWe fly to major cities in Nigeria at the lowest fares. We also fly to Accra, Freetown, Banjul, Dakar, Monrovia, Dubai International Airport, and connect to 23 other destinations.JOB SUMMARYEducational Qualifications / Skills / Experience Minimum of HND and/or bachelor's degree in any related field of study and certification. Must not be more...

  • Customer Service Personnel

    2 months ago

    Lagos, Lagos, Nigeria Ardent Universe Full time

    Our client, a prestigious dining establishment in Lekki, is currently in need of dedicated customer service professionals. The perfect candidates will possess an unwavering passion for delivering exceptional customer care, setting the standard for excellence within the hospitality industry.ResponsibilitiesMaintain broad knowledge of the company's products,...