Community Manager
2 months ago
Job Title: Community Manager
Location: lagos
Location: Edtech
Key Objectives:
The Community Manager will be crucial in building and nurturing a vibrant and engaged community around Learnstar. Key objectives include developing and executing community engagement strategies, managing online and offline
events, fostering stakeholder relationships, and driving user acquisition through community initiatives.
Job Responsibilities:
• Develop and implement comprehensive community engagement strategies to foster a strong sense of belonging and active participation within the Learnstar community.
• Manage all aspects of the community, both digital and physical, including social media platforms, forums, newsletters, webinars, workshops, meetups, and events.
• Plan and organize engaging online and offline events such as webinars, workshops, educational fairs, and networking sessions to promote Learnstar and engage with the community.
• Collaborate with the Marketing team to create and curate compelling content for various community channels, including blog posts, social media updates, newsletters, and videos.
• Act as the primary point of contact for community members, responding to inquiries, feedback, and suggestions promptly and professionally.
• Monitor and analyze community feedback, interactions, and trends to
identify opportunities for improvement and innovation.
• Identify and develop relationships with key stakeholders, including industry influencers, educators, students, and partner organizations.
• Work closely with the Sales team to identify and engage potential corporate partners and sponsors for community-related initiatives.
• Implement user acquisition strategies through community initiatives, referrals, and advocacy programs.
• Develop and maintain a community calendar to ensure a consistent and engaging schedule of activities.
• Collaborate with the Product team to gather user feedback, suggestions, and pain points, contributing to product improvement and innovation.
• Provide regular reports and insights on community engagement metrics, user feedback, and success stories to stakeholders.
Job Qualifications:
• Bachelor's degree in Marketing, Communications, Business Administration, or any related field. A Master's degree is a plus.
• Minimum of 3 years of experience in community management, digital marketing, or related roles, preferably in a tech startup or online learning environment.
• Strong understanding of community engagement strategies, social media platforms, and digital marketing techniques.
• Experience planning and executing online and offline events, workshops, and campaigns.
• Excellent written and verbal communication skills with a creative flair for storytelling.
• Proven track record of building and managing online communities, driving user engagement, and fostering a positive community culture.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Strong analytical skills with the ability to interpret data and insights to drive community growth and engagement.
• Knowledge of SEO, content marketing, and email marketing best practices.
• Experience with CRM systems, social media management tools, and community platforms is a plus.
• Passion for education, learning, and empowering others.
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