Commercial Business Analyst

2 weeks ago


Lagos, Lagos, Nigeria Smile Communications Full time

Responsibilities

  • Monitor and analyze customer value campaigns including churn, retention, cross-sell and up-sell.
  • Analyze competitor activities and industry trends to inform business strategy.
  • Monitor and analyze key performance indicators KPIs to track commercial performance.
  • Prepare regular reports and presentations for senior management, highlighting key findings and recommendations.
  • Support the commercial team in pricing, product development, and customer segmentation initiatives.
  • Provide ad-hoc analysis and support to the commercial and finance teams as required.

Qualifications

  • Bachelor's degree in Business Administration, Economics, Finance, or related field; Master's degree preferred.
  • Proven experience as a business analyst or similar role in the telecommunications industry.
  • Strong analytical skills with the ability to interpret complex data and draw meaningful insights.
  • Excellent communication and presentation skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in Microsoft Excel, PowerPoint, and other analytical tools. Familiarity with SQL will be an advantage.

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