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Workshop Manager

4 months ago

Lagos, Lagos, Nigeria Stresert Services Limited Full time

Position Summary

The Workshop Manager is a crucial position in our after-sales service department, responsible for overseeing the day-to-day operations of the workshop or service bay. This role requires a combination of technical expertise, leadership skills, and organizational abilities to ensure that vehicle maintenance and repair services are delivered efficiently and effectively

Tasks and activities of the role

Managing Technicians

  • Manage a team of automotive technicians, providing guidance, support, and training.
  • Assign work orders and tasks to technicians, ensuring workload is evenly distributed.
  • Monitor technician productivity and quality of work.

Quality Control

  • Ensure that all maintenance and repair work meets the required standards.
  • Conduct quality inspections and spot-checks to maintain service quality.
  • Address any issues or concerns related to work quality promptly.

Workflow Management

  • Coordinate the scheduling of vehicle repairs and maintenance to optimize workshop efficiency.
  • Prioritize urgent or high-priority repair jobs to minimize customer wait times. Maintain a clean and organized workshop environment..
  • Interact with customers to explain repair recommendations and provide updates on service progress.

Customer Service

  • Address customer inquiries and concerns professionally and empathetically.
  • Strive to exceed customer expectations and ensure high levels of customer satisfaction.

Parts and Inventory Management

  • Request for parts as needed, ensuring timely delivery to minimize delays in repairs.
  • Maintain accurate records of parts usage and inventory levels

Reporting and Documentation

  • Maintain records of service and repair activities, including parts used and labor hours.
  • Provide regular updates to the service manager and other stakeholders.

Requirements

Qualification

Bachelor's degree in Engineering, or a related field

Professional experience

  • Proven experience as an automotive technician with strong technical knowledge.
  • Previous supervisory or leadership experience in an automotive workshop
  • Proficiency in using automotive diagnostic equipment and tools.

Soft skills

  • Excellent communication, interpersonal, and customer service skills.
  • Problem-solving and decision-making abilities.
  • Leadership and team-building skills
  • Knowledge of industry regulations and safety standards.
  • Ability to work in a fast-paced and sometimes high-pressure environment.