Operations Officer

2 weeks ago

Lagos, Lagos, Nigeria Stretchit Concept Limited Full time

Job Description

  • Are you a tech-savvy individual with excellent writing and marketing skills? Do you have a passion for operations management and a knack for leveraging technology to drive results?
  • If so, we're looking for a dynamic young professional like you to manage our innovative job board platform

Job Summary

  • As an Operations Officer, you will play a crucial role in ensuring the smooth functioning of our job board platform.
  • Your responsibilities will encompass managing the backend operations, ensuring seamless functionality, overseeing advertisement processes, optimizing job listings and conducting follow-ups to enhance user experience and maximize efficiency.

Key Responsibilities
Backend Management:

  • Maintain and update the backend infrastructure of the job board platform.
  • Monitor system performance, troubleshoot technical issues, and implement solutions promptly.
  • Coordinate with IT and development teams to ensure the platform's functionality and security.

Job Listing Optimization:

  • Review and optimize job listings for accuracy, completeness, and relevance to attract qualified candidates.
  • Develop and implement strategies to improve searchability, categorization, and tagging of job postings.
  • Monitor trends in job posting behaviors and adjust strategies to maximize job board effectiveness.

Advertisement Management:

  • Manage the advertisement processes on the job board platform, including posting, monitoring, and optimizing ad placements.
  • Collaborate with marketing and sales teams to align advertisement strategies with business objectives.
  • Analyze advertisement performance metrics and provide insights for improvement.

Follow-Up Procedures:

  • Implement follow-up procedures to ensure timely responses to user inquiries, feedback, and complaints.
  • Conduct regular reviews of user interactions and engagement on the platform, identifying areas for improvement.
  • Develop and maintain standardized follow-up protocols to enhance user satisfaction and retention.

Quality Assurance:

  • Monitor job listings for accuracy, completeness, and compliance with platform guidelines.
  • Implement quality assurance processes to uphold the integrity and credibility of the job board platform.
  • Address any issues or discrepancies promptly and collaborate with relevant teams for resolution.

User Support and Engagement:

  • Provide exceptional customer support to job seekers, employers, and other platform users, addressing inquiries, feedback, and complaints in a timely and professional manner.
  • Implement strategies to enhance user engagement and retention, such as user outreach campaigns, feedback collection mechanisms, and community-building initiatives.
  • Monitor user interactions and feedback to identify areas for improvement and implement appropriate solutions.

Qualifications and Skills

  • Bachelor's Degree in Business Administration, Information Technology, or related field.
  • Proven experience in managing online platforms, operations, preferably online job boards or similar digital platform or websites.
  • Strong technical skills with proficiency in backend management tools, database, systems and web technologies
  • Effective communication skills, both verbal and written, with the ability to collaborate with diverse teams and stakeholders.
  • Analytical mindset with the ability to interpret data, identify trends and derive actionable insights.
  • Detail-oriented approach with a focus on quality and accuracy.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Problem-solving skills and a proactive attitude towards addressing challenges.
  • Familiarity with digital marketing and advertising principles is a plus.

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