Fraud Detection Expert

We are seeking an experienced Fraud Prevention Officer to join our team at VitalVida. As a key player in our risk management team, you will be responsible for identifying, investigating, and preventing fraudulent activities across all aspects of our operations.

• Fraud Monitoring and Investigation:
• Monitor employee and delivery agent activities to detect and prevent fraudulent behavior.
• Investigate suspected cases of fraud, theft, or mismanagement within our operations.
• Conduct background checks on new employees and delivery agents to ensure their credibility.
• Implement strategies to detect and prevent unauthorized activities, such as mismanagement of funds, missing stock, and inventory manipulation.

Fraud Prevention Across Operations:

• Inventory Management: Regularly audit stock levels, track inventory movements, and verify records against physical counts.
• Payment and Financial Transactions: Ensure secure handling of payments, conduct regular reconciliations, and flag any discrepancies in financial records.
• Customer Service and Sales: Monitor refunds, discounts, and customer interactions for irregularities.
• Logistics and Delivery Operations: Verify the accuracy of delivery records, prevent stock diversions, and ensure delivery agents adhere to policies.
• Vendor and Supplier Relations: Audit supplier transactions, verify invoices against deliveries, and prevent collusion or kickbacks.
• Staff Performance and Payroll: Identify ghost employees, fraudulent expense claims, and falsified attendance records.
• Advertising and Marketing: Validate campaign metrics and ad budgets to prevent inflated reports or misuse of funds.
• Returns and Refunds: Monitor return processes for potential fraud, validate refund claims, and ensure returned stock is accounted for.
• Technology and Data Security: Implement multi-factor authentication, monitor access logs, and enforce cybersecurity best practices.
• Performance Bonuses and Incentives: Verify bonus claims against performance metrics and ensure KPIs are accurately tracked.

Audit and Compliance:

• Regularly audit inventory records, financial transactions, and delivery logs to ensure accuracy and integrity.
• Verify adherence to company policies and procedures across all departments.
• Ensure delivery agents and staff comply with Service Level Agreements (SLAs) and fraud prevention guidelines.

Policy Enforcement and Education:

• Educate staff and delivery agents on fraud prevention best practices and the consequences of non-compliance.
• Collaborate with management to update and improve fraud prevention policies as needed.

Performance Review and Reporting:

• Create and maintain detailed reports on fraud cases, preventive measures, and resolution outcomes.
• Analyze patterns or trends in fraudulent activities and recommend actionable solutions to prevent recurrence.
• Provide weekly updates to management on fraud prevention across all aspects of the business.