Risk Management Professional

4 days ago


Lagos, Lagos, Nigeria VitalVida Full time ₦70,000 - ₦100,000 per month
About VitalVida

VitalVida is a growing e-commerce company that values transparency and integrity. We are seeking a dedicated Fraud Prevention Officer to join our team and help us safeguard our operations from potential threats.

Responsibilities
  • Fraud Monitoring and Investigation:
  • Monitor employee and delivery agent activities to detect and prevent fraudulent behavior.
  • Investigate suspected cases of fraud, theft, or mismanagement within our operations.
  • Conduct background checks on new employees and delivery agents to ensure their credibility.
  • Implement strategies to detect and prevent unauthorized activities, such as mismanagement of funds, missing stock, and inventory manipulation.

Fraud Prevention Across Operations:

  • Inventory Management: Regularly audit stock levels, track inventory movements, and verify records against physical counts.
  • Payment and Financial Transactions: Ensure secure handling of payments, conduct regular reconciliations, and flag any discrepancies in financial records.
  • Customer Service and Sales: Monitor refunds, discounts, and customer interactions for irregularities.
  • Logistics and Delivery Operations: Verify the accuracy of delivery records, prevent stock diversions, and ensure delivery agents adhere to policies.
  • Vendor and Supplier Relations: Audit supplier transactions, verify invoices against deliveries, and prevent collusion or kickbacks.
  • Staff Performance and Payroll: Identify ghost employees, fraudulent expense claims, and falsified attendance records.
  • Advertising and Marketing: Validate campaign metrics and ad budgets to prevent inflated reports or misuse of funds.
  • Returns and Refunds: Monitor return processes for potential fraud, validate refund claims, and ensure returned stock is accounted for.
  • Technology and Data Security: Implement multi-factor authentication, monitor access logs, and enforce cybersecurity best practices.
  • Performance Bonuses and Incentives: Verify bonus claims against performance metrics and ensure KPIs are accurately tracked.

Audit and Compliance:

  • Regularly audit inventory records, financial transactions, and delivery logs to ensure accuracy and integrity.
  • Verify adherence to company policies and procedures across all departments.
  • Ensure delivery agents and staff comply with Service Level Agreements (SLAs) and fraud prevention guidelines.

Policy Enforcement and Education:

  • Educate staff and delivery agents on fraud prevention best practices and the consequences of non-compliance.
  • Collaborate with management to update and improve fraud prevention policies as needed.

Performance Review and Reporting:

  • Create and maintain detailed reports on fraud cases, preventive measures, and resolution outcomes.
  • Analyze patterns or trends in fraudulent activities and recommend actionable solutions to prevent recurrence.
  • Provide weekly updates to management on fraud prevention across all aspects of the business.


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