Risk Management Professional
4 days ago
VitalVida is a growing e-commerce company that values transparency and integrity. We are seeking a dedicated Fraud Prevention Officer to join our team and help us safeguard our operations from potential threats.
Responsibilities- Fraud Monitoring and Investigation:
- Monitor employee and delivery agent activities to detect and prevent fraudulent behavior.
- Investigate suspected cases of fraud, theft, or mismanagement within our operations.
- Conduct background checks on new employees and delivery agents to ensure their credibility.
- Implement strategies to detect and prevent unauthorized activities, such as mismanagement of funds, missing stock, and inventory manipulation.
Fraud Prevention Across Operations:
- Inventory Management: Regularly audit stock levels, track inventory movements, and verify records against physical counts.
- Payment and Financial Transactions: Ensure secure handling of payments, conduct regular reconciliations, and flag any discrepancies in financial records.
- Customer Service and Sales: Monitor refunds, discounts, and customer interactions for irregularities.
- Logistics and Delivery Operations: Verify the accuracy of delivery records, prevent stock diversions, and ensure delivery agents adhere to policies.
- Vendor and Supplier Relations: Audit supplier transactions, verify invoices against deliveries, and prevent collusion or kickbacks.
- Staff Performance and Payroll: Identify ghost employees, fraudulent expense claims, and falsified attendance records.
- Advertising and Marketing: Validate campaign metrics and ad budgets to prevent inflated reports or misuse of funds.
- Returns and Refunds: Monitor return processes for potential fraud, validate refund claims, and ensure returned stock is accounted for.
- Technology and Data Security: Implement multi-factor authentication, monitor access logs, and enforce cybersecurity best practices.
- Performance Bonuses and Incentives: Verify bonus claims against performance metrics and ensure KPIs are accurately tracked.
Audit and Compliance:
- Regularly audit inventory records, financial transactions, and delivery logs to ensure accuracy and integrity.
- Verify adherence to company policies and procedures across all departments.
- Ensure delivery agents and staff comply with Service Level Agreements (SLAs) and fraud prevention guidelines.
Policy Enforcement and Education:
- Educate staff and delivery agents on fraud prevention best practices and the consequences of non-compliance.
- Collaborate with management to update and improve fraud prevention policies as needed.
Performance Review and Reporting:
- Create and maintain detailed reports on fraud cases, preventive measures, and resolution outcomes.
- Analyze patterns or trends in fraudulent activities and recommend actionable solutions to prevent recurrence.
- Provide weekly updates to management on fraud prevention across all aspects of the business.
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