Ecommerce Fulfillment Officer
2 weeks ago
ABOUT THE COMPANY
Ruff 'n' Tumble is an indigenous premium brand for quality children's clothing, shoes and accessories. The brand was founded by Adenike Ogunlesi in 1996 as a solution to the unavailability of quality kids' clothing and to showcase the possibilities that abound in Nigeria. We are thought leaders in retail fashion and in the kids' fashion space, creating well-tailored garments that are fun, on trend and colorful; giving children extreme confidence when worn.
JOB SUMMARY
Order Fill Rate PercentageOn-time shipping percentage.Total order cycle time.Internal order cycle time.Perfect order percentage.Order picking accuracy.Rate of return.Fulfilment accuracy rate.Percentage of orders received damage freeDesired Skills & ExperienceFirst Degree from a reputable higher institutionExperience in e-commerce will be an added advantageExcellent verbal and written communication skillsStrong Micro excel skillA good team playerGood interpersonal and people skillsGood organizational SkillAbility to manage time and prioritize tasksStrong ability to pay attention to detailDetail Oriented,Inventory Management,Auto Delivery,Customer Service,Accuracy,Accountable.
RESPONSIBILITIES
The Ecommerce Fulfillment Officer is responsible for tactical day to day operations for Ecommerce fulfillment to executing strategic objectives of improvements.Monitor open orders daily, working with internal teams, and our logistics partners to quickly resolve and have orders shipped on time and fix orders that have issues.This will require day to day operational support to collaborate between Supply Chain, Customer Service, Admin and IT Teams.Responsibilities / Deliverables / OutcomeRun day to day business operations of eCommerce fulfilment by reviewing open orders and collaborating with teams to get orders out.Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution.Work with our Supply Chain team and category managers on improving backorder replacement and order exceptions to pro-actively prevent order issues.Track defects and develop full reconciliation of open orders to understand root cause.Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience.Troubleshoot issues relating to order shipments, ecommerce purchase, order fulfilment etc to Ecommerce Manager.Communicate to warehouses any special requirements in relation to customer orders as necessary.Liaise directly with the Customer Service Unit/Ecommerce Manager to resolve any customer complaints or issues as necessary.In addition, this position will be responsible for the documentation of order and returns, exceptions root causes to illustrate and get resolutions / fixes. This will be used to identify issues and drive process and system improvement requirements.The Ecommerce Fulfilment officer will need to diagnose and understand the underlying operational issues and opportunities in the business and work on initiatives to address them with the Ecommerce Manager for resolution.
REQUIRED SKILLS
Project management, Customer service, Quality management, Logistics planning and management
REQUIRED EDUCATION
Bachelor's degree
-
Ecommerce Operations Lead
2 weeks ago
Lagos, Lagos, Nigeria Ruff 'n' Tumble Full timeABOUT THE COMPANYRuff 'n' Tumble is an indigenous premium brand for quality children's clothing, shoes and accessories. The brand was founded by Adenike Ogunlesi in 1996 as a solution to the unavailability of quality kids' clothing and to showcase the possibilities that abound in Nigeria. We are thought leaders in retail fashion and in the kids' fashion...
-
Ecommerce Operations Lead
2 weeks ago
Lagos, Lagos, Nigeria Ruff 'n' Tumble Full timeABOUT THE COMPANYRuff 'n' Tumble is an indigenous premium brand for quality children's clothing, shoes and accessories. The brand was founded by Adenike Ogunlesi in 1996 as a solution to the unavailability of quality kids' clothing and to showcase the possibilities that abound in Nigeria. We are thought leaders in retail fashion and in the kids' fashion...
-
Fulfilment Officer
1 month ago
Lagos, Lagos, Nigeria Advantage Health Africa LTD Full timeABOUT THE COMPANYBuilding the African healththe ecosystem of the futurethrough TechnologyWe are a health solution company rendering technology products and services to promote access to affordable and quality healthcare across Africa. A core solution engine for pharma that connects D2C services for over 1 million users across 3000 pharmacies with the...
-
Fulfilment Officer
2 weeks ago
Lagos, Lagos, Nigeria Advantage Health Africa LTD Full timeABOUT THE COMPANYBuilding the African healththe ecosystem of the futurethrough TechnologyWe are a health solution company rendering technology products and services to promote access to affordable and quality healthcare across Africa. A core solution engine for pharma that connects D2C services for over 1 million users across 3000 pharmacies with the...
-
Fulfilment Officer
4 weeks ago
Lagos, Lagos, Nigeria Advantage Health Africa LTD Full timeABOUT THE COMPANYBuilding the African healththe ecosystem of the futurethrough TechnologyWe are a health solution company rendering technology products and services to promote access to affordable and quality healthcare across Africa. A core solution engine for pharma that connects D2C services for over 1 million users across 3000 pharmacies with the...
-
Senior Mobile Engineer
6 days ago
Lagos, Lagos, Nigeria Bumpa Full timeJob SummaryBumpa Engineering Team is critical to fulfilling our vision to create solutions that simplify commerce for small businesses across Africa.This role will work with Product, Design and other cross-functional teams to decide what products we build and how we build it to solve complex SBO payment problems. We are typically looking for someone with...
-
Order Fulfillment Officer
6 days ago
Lagos, Lagos, Nigeria Zee Express Procurement & Logistics Full timeJob Responsibilities The inventory officer is responsible for preparing the purchase orders, receiving, storing, issuing the goods, managing the stock levels and giving out the supplies from the stock.He/she is also involved in preparing the inventories, maintaining the stock records, using computerized systems for entering the records and is accountable for...
-
Store Officer
2 months ago
Lagos, Lagos, Nigeria SUNIC Foods Limited Full timeJob DescriptionThe Store Officer plays a crucial role in maintaining accurate records, monitoring stock levels, and ensuring the timely distribution of items to business operations.This role involves maintaining accurate inventory records, monitoring stock levels, fulfilling requisition orders, and ensuring compliance with regulatory guidelines and quality...
-
Client Service Officer
2 months ago
Lagos, Lagos, Nigeria JMG Limited Full timeABOUT THE COMPANYJMG is a diversified solution provider with a broad portfolio in power generation, electrical infrastructures, industrial equipment, elevators & escalators and HVAC solutions. With 20 years of experience in Africa and strong partnerships with some of the world's leading brands, JMG combines global technologies and regional expertise to...
-
Warehouse Shift Manager
4 weeks ago
Lagos, Lagos, Nigeria TradeDepot Full timeABOUT THE COMPANYTradeDepot delivers an innovative route-to-market for the leading consumer goods producers in Africa. The Shop Top-Up app by TradeDepot lets you re-stock your shop from various brands at the best wholesale prices. Browse, shop by brand or category, compare prices and check the status of your orders.JOB SUMMARYRequirements Bachelor's Degree...
-
Warehouse Shift Manager
2 months ago
Lagos, Lagos, Nigeria TradeDepot Full timeABOUT THE COMPANYTradeDepot delivers an innovative route-to-market for the leading consumer goods producers in Africa. The Shop Top-Up app by TradeDepot lets you re-stock your shop from various brands at the best wholesale prices. Browse, shop by brand or category, compare prices and check the status of your orders.JOB SUMMARYRequirements Bachelor's Degree...
-
HMO Support Officer
2 weeks ago
Lagos, Lagos, Nigeria MEDCOURT PHARMACEUTICAL LIMITED Full timeProvide adequate supports to the HMO Operations Team in order to ensure seamless fulfillment of orders (timely and accurate dispensing, packing and dispatching of drugs) to HMO enrollees. Work in closely with Procurement Unit to ensure availability of drugs Ensure all orders from HMOs are fulfilled accurately and promptly Attend to urgent requests for...
-
Service Fulfilment Engineer
4 weeks ago
Lagos, Lagos, Nigeria ipNX Nigeria Limited Full timeABOUT THE COMPANYipNX is one of Nigeria's fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.Our ability to identify, satisfy and exceed today's market needs is a testament to over a decade of experience, our commitment,...
-
Service Fulfilment Engineer
2 months ago
Lagos, Lagos, Nigeria ipNX Nigeria Limited Full timeABOUT THE COMPANYipNX is one of Nigeria's fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.Our ability to identify, satisfy and exceed today's market needs is a testament to over a decade of experience, our commitment,...
-
Administrative Officer
1 month ago
Lagos, Lagos, Nigeria Morris Royal Limited Full timeJob DescriptionThe position of Administrative Officer consists of being responsible for providing administrative and clerical services in order to ensure effective and efficient operations.This position consists of performing various tasks requiring limited knowledge of office management systems and proceduresResponsibilitiesAnswer phone calls and direct...
-
Administrative Officer
2 weeks ago
Lagos, Lagos, Nigeria Morris Royal Limited Full timeJob DescriptionThe position of Administrative Officer consists of being responsible for providing administrative and clerical services in order to ensure effective and efficient operations.This position consists of performing various tasks requiring limited knowledge of office management systems and proceduresResponsibilitiesAnswer phone calls and direct...
-
Administrative Officer
4 weeks ago
Lagos, Lagos, Nigeria Morris Royal Limited Full timeJob DescriptionThe position of Administrative Officer consists of being responsible for providing administrative and clerical services in order to ensure effective and efficient operations.This position consists of performing various tasks requiring limited knowledge of office management systems and proceduresResponsibilitiesAnswer phone calls and direct...
-
Manager, @Ease Platform
2 weeks ago
Lagos, Lagos, Nigeria Stanbic IBTC Bank Full timeABOUT THE COMPANYStanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge...
-
Manager, @Ease Platform
4 weeks ago
Lagos, Lagos, Nigeria Stanbic IBTC Bank Full timeABOUT THE COMPANYStanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge...
-
Administrative Officer
2 months ago
Lagos, Lagos, Nigeria Dragnet Nigeria Full timeJob DescriptionOur client is looking for an experienced Administrative Officer to be part of their team and ensure smooth administrative operations.The right candidate should have top-notch organizational skills, great attention to detail, and the capacity to handle multiple tasks effectively.As an Administrative Officer, you will have a key role in...
