![FiberOne Broadband](https://media.trabajo.org/img/noimg.jpg)
Call Centre Agent
1 month ago
ABOUT THE COMPANY
FiberOne Broadband is a leading provider of fast and affordable home and office internet services.
JOB SUMMARY
- Interested candidates should have a Bachelor's Degree, HND, or OND with 1 - 2 years of work experience.
RESPONSIBILITIES
- Call Center Representatives play a crucial role in maintaining customer satisfaction and the company's reputation.
- Key responsibilities include:
- Answering customer calls and addressing their inquiries and issues
- Resolving conflicts and providing support to unhappy customers
- Updating customers on new products and services
- Assisting customers with navigating the company's website
- Collaborating with team members to enhance customer service
- Participating in new employee training
REQUIRED SKILLS
- Conflict resolution
- Customer service
- Building interpersonal relationships
- Customer support
- Experience with CRM systems
- Customer relations
REQUIRED EDUCATION
Bachelor's degree
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