Call Centre Agent

3 weeks ago


Lagos, Lagos, Nigeria LEAD Enterprise Support Company Limited Full time

Job Summary:

Assisting customers with inquiries and issues related to services or products. Ensuring that call center agents comply with all performance standards and company policies.

Responsibilities:

  • Ensure a smooth experience for corporate customers, retail customers, distribution partners, and providers.
  • Gather client information through phone calls, interviews, and data verification.
  • Address Enrolee and Provider queries and manage complaints effectively.
  • Offer details about company offerings.
  • Handle customer feedback and issues.
  • Resolve customer concerns and queries.
  • Handle incoming calls to meet customer needs.
  • Maintain updated knowledge on company plans to assist customers promptly and courteously.
  • Report any communication equipment faults promptly.
  • Maintain quality results following set standards and guidelines.
  • Devise strategies to enhance client relationships through regular engagement.

Requirements:

  • A bachelor's degree or equivalent.
  • A background in nursing or a healthcare-related field is a plus.
  • 2-3 years of relevant experience.

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