Partner Operations Specialist

4 weeks ago


All, Nigeria Project Growth Full time

Key Responsibilities:

  • Partner Management: Support restaurant and F&B merchant partners in the management of their programs, providing exceptional support and guidance.
  • Lifecycle Support: Assist partners throughout their lifecycle after handoff from the Sales team, ensuring smooth transitions and continued success.
  • Service Delivery: Support Senior Partner Managers in delivering tailored, effective levels of service to partners, addressing their unique needs and challenges.
  • Customer Support: Utilize FreshDesk to respond to end customer inquiries, providing timely and excellent customer service
  • Project Coordination: Manage multiple projects simultaneously, ensuring all deliverables are met on time and within scope.
  • Problem Solving: Quickly identify and solve problems, demonstrating the ability to pivot with ease in a fast-paced, small-team environment.
  • Tool Utilization: Leverage internal tooling and platforms such as Squarespace, Airtable, and customer support platforms like FreshDesk

What Success Looks Like:

  • Seamless Support for Partners and Members:
  • Strong Partner Relationships: Develop and maintain strong relationships with partners, evidenced by high satisfaction and partner retention rates.
  • Efficient Project Management: Effectively manage multiple projects, ensuring timely and successful execution.

Qualifications:

  • Experience: 2+ years of experience in account management, customer success, or an equivalent role. Previous experience in the food and beverage F&B or hospitality industry is a plus but not required.
  • Attention to Detail: Exceptional attention to detail with the ability to manage numerous projects and customers simultaneously.
  • Self-Motivation: Competitive and diligent self-starter with a desire to learn, grow, and excel in a fast-paced environment
  • Industry Passion: Passion for the restaurant and hospitality industry is a must
  • Technical Skills: Knowledge of tools and platforms such as Squarespace, Airtable, or FreshDesk is a plus.
  • Problem Solving: Ability to solve problems quickly and pivot with ease.
  • Remote Work Proficiency: Capable of working effectively in a remote setting, with strong collaboration skills.


  • All, Nigeria Project Growth Full time

    Key Responsibilities:Partner Management: Support restaurant and F&B merchant partners in the management of their programs, providing exceptional support and guidance.Lifecycle Support: Assist partners throughout their lifecycle after handoff from the Sales team, ensuring smooth transitions and continued success.Service Delivery: Support Senior Partner...


  • All, Nigeria Microsoft Full time

    ResponsibilitiesCo-Sell Partnerships Monitors and manages co-sell engine development to deliver results across teams and supports individual contributors in their co-selling efforts.Ensures accountability for achieving intellectual property IP and/or service co-sell targets across teams at subsidiary and territory levels.Tracks and assesses co-sell/channel...


  • All, Nigeria Microsoft Full time

    ResponsibilitiesCo-Sell Partnerships Monitors and manages co-sell engine development to deliver results across teams and supports individual contributors in their co-selling efforts.Ensures accountability for achieving intellectual property IP and/or service co-sell targets across teams at subsidiary and territory levels.Tracks and assesses co-sell/channel...


  • All, Nigeria Project Growth Full time

    Key Responsibilities:Marketing Automation Management: Manage marketing automation flows in GoHighLevel, ensuring database accuracy and analyzing campaign performance.Operational Efficiency: Maintain efficient marketing operational processes and resolve any bottlenecksAutomation and Streamlining: Set up new automations and integrations through Zapier to...


  • All, Nigeria Project Growth Full time

    Key Responsibilities:Marketing Automation Management: Manage marketing automation flows in GoHighLevel, ensuring database accuracy and analyzing campaign performance.Operational Efficiency: Maintain efficient marketing operational processes and resolve any bottlenecksAutomation and Streamlining: Set up new automations and integrations through Zapier to...


  • All, Nigeria Reliance HMO Full time

    DescriptionWe are seeking a dedicated Junior People Partner to join our team and support aligning business objectives with our employees and management in designated divisions.In this role, you will act as a consultant to management on various People Operations-related matters, serving as both an employee advocate and a change agent.You will collaborate...


  • All, Nigeria Food and Agriculture Organization Of the United Nations Full time

    Tasks and responsibilitiesUnder the overall supervision of the FAO Representative in Nigeria, immediate supervision of the Head of FAO Nigeria sub office for the Northeast; Programmatic guidance of the Emergency and Resilience Programme Manager and working closely with the Operations team, the incumbent will support the effective and timely delivery of the...

  • Paid Media Specialist

    1 month ago


    All, Nigeria Project Growth Full time

    Key Responsibilities:Trade Desk Management: Oversee operations on trade desks, ensuring efficient execution of digital advertising campaigns.Omnichannel Paid Media Strategies: Develop and implement paid media strategies across multiple channels to maximize ad reach and impact.Budget Management: Manage a minimum of $20K in monthly ad spend, allocating...

  • Paid Media Specialist

    1 month ago


    All, Nigeria Project Growth Full time

    Key Responsibilities:Trade Desk Management: Oversee operations on trade desks, ensuring efficient execution of digital advertising campaigns.Omnichannel Paid Media Strategies: Develop and implement paid media strategies across multiple channels to maximize ad reach and impact.Budget Management: Manage a minimum of $20K in monthly ad spend, allocating...


  • All, Nigeria Project Growth Full time

    Key Responsibilities:Serve as a brand champion and ensure compliance across all communication touchpointsDevelop Legacy Vacation Resort's multimedia copy content that will be effectively integrated across all brand mediums including web/eCommerce, social media, digital media, reputation management, extranets, email marketing, and Google BusinessDevelop LVR...


  • All, Nigeria Seven Up Bottling Company Full time

    Position OverviewYou will be responsible for clearly articulating key performance indicators KPIs an targets relating to Environmental, Social, and Governance ESG.Additionally, you will play a pivotal role in driving continuous improvement by tracking, documenting, and measuring ESG KPIs.ResponsibilitiesImplement Sustainability Strategies: Collaborate with...


  • All, Nigeria Seven Up Bottling Company Full time

    Position OverviewYou will be responsible for clearly articulating key performance indicators KPIs an targets relating to Environmental, Social, and Governance ESG.Additionally, you will play a pivotal role in driving continuous improvement by tracking, documenting, and measuring ESG KPIs.ResponsibilitiesImplement Sustainability Strategies: Collaborate with...


  • All, Nigeria ICM Group Full time

    Job Responsibilities:Company representative is responsible for pre-commissioning, commissioning, and start-up of this equipment. The commissioning Supervisor will ensure that equipment provider follow the right process for Commissioning and ensure prior Inspection Test Plans.The consultant should be sufficiently well versed in compression operations to...

  • Wix Specialist

    1 month ago


    All, Nigeria Project Growth Full time

    Key Responsibilities:Web Design: Design and develop visually appealing websites using Wix, incorporating best practices in web design and user experience.Wix Expertise: Utilize in-depth knowledge of Wix to create and manage multiple websites simultaneously, ensuring high-quality standards and consistency.Design Aesthetics: Apply a keen eye for design to...

  • Wix Specialist

    1 month ago


    All, Nigeria Project Growth Full time

    Key Responsibilities:Web Design: Design and develop visually appealing websites using Wix, incorporating best practices in web design and user experience.Wix Expertise: Utilize in-depth knowledge of Wix to create and manage multiple websites simultaneously, ensuring high-quality standards and consistency.Design Aesthetics: Apply a keen eye for design to...


  • All, Nigeria Hobark International Limited HIL Full time

    Key ResponsibilitiesProvide specialist technical/engineering advice and guidance to site personnel on the operation and maintenance of plant/equipment ensuring highest safety standards, a timely response to queries and minimal disruption to operations.Manage day to day maintenance activities within the Akpo Smart Room, ensuring adequate liaison to support...


  • All, Nigeria Hobark International Limited HIL Full time

    Key ResponsibilitiesProvide specialist technical/engineering advice and guidance to site personnel on the operation and maintenance of plant/equipment ensuring highest safety standards, a timely response to queries and minimal disruption to operations.Manage day to day maintenance activities within the Akpo Smart Room, ensuring adequate liaison to support...


  • All, Nigeria Project Growth Full time

    Key Responsibilities:Technical Expertise: Serve as the main point of contact for technical inquiries related to the Moxie Suite, providing guidance and support to the provider success and onboarding teams.Bug Triage and Resolution: Act as the first line of defense for reported bugs, gathering necessary information, prioritizing issues Sev 1, Sev 2, Sev 3,...


  • All, Nigeria Project Growth Full time

    Key Responsibilities:Technical Expertise: Serve as the main point of contact for technical inquiries related to the Moxie Suite, providing guidance and support to the provider success and onboarding teams.Bug Triage and Resolution: Act as the first line of defense for reported bugs, gathering necessary information, prioritizing issues Sev 1, Sev 2, Sev 3,...

  • Associate Director

    4 hours ago


    All, Nigeria Surge Africa Organisation Full time

    Role Overview:The Associate Director will be responsible for designing, implementing, and overseeing Surge Africa's operations and programmatic systems to ensure organisational sustainability. Read more here. This role is fully remote.ResponsibilitiesThe Associate Director design, implement, and oversee effective management and growth of systems, operations...