Analyst, Retail Operations

4 weeks ago


Lagos, Lagos, Nigeria Flutterwave Full time

JOB SUMMARY

  • Required Competency and Skillset to be a Waver

Bachelor's Degree in a relevant field

Minimum of 1 year experience in Fintech Operations

Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation

Knowledge of dispute management and relevant operational procedures and regulations

Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations

Open-mindedness with improved probing skills

Experienced in process improvement, complaint resolution and stakeholder's engagement

Remittance experience is a nice to have

Experience in working in a cross-functional team

RESPONSIBILITIES

  • Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
  • Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
  • Complaint Resolution: Will be responsible for resolving customer's complaints through dedicated channels
  • Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
  • Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
  • Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
  • Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)

REQUIRED SKILLS

Reporting, Policy drafting and development, Retail sales, Ability to coordinate

REQUIRED EDUCATION

Bachelor's degree



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