IT & Operations Support
1 month ago
ABOUT THE COMPANY
MKOBO is a fully licensed Microfinance bank by the Central Bank of Nigeria (CBN) in Lagos, Nigeria. MKOBO was conceived to help solve consumers' need for access to short-term emergency credit. Our goal is to provide access to short term unsecured loans, which is easily accessible. We cater to the demography currently undeserved by the Commercial banks in our aim to help increase financial inclusion of the Nigerian population
JOB SUMMARY
Qualifications Minimum of a Bachelor's Degree ideally in a technical discipline (Computer Science or Engineering) Certifications in Microsoft products or other technical certification will be beneficial Minimum of 3 years experience in a similar role Previous IT Support and customer service experience is a plus Good command of written and verbal English Familiarity with any (CRM) system Ability to understand and explain complex concepts in a clear, simple manner to customers Excellent organisational and multitasking skills Ability to maintain a calm and polite manner in stressful situations Passion for delivering amazing customer experience Good time management skills and ability to work under pressure
RESPONSIBILITIES
As the IT & Operations Support, you are the first contact for both external and internal customers. You are saddled with the responsibility of ensuring that our customers receive prompt and professional support experiences anytime they contact Mkobo. This will include taking ownership of issues and liaising with other teams to troubleshoot and help resolve them. You will also have the additional responsibility of supporting the team with their IT issues.Duties Customer Support: Provide seamless customer experience to our customers Engage and build customer loyalty by going the extra mile to ensure our customers achieve their goals with our products. Respond to customers' requests via email, phone, and other digital channels Interface with internal stakeholders to ensure effective resolution process for customers/stakeholders Maintain knowledge of all our products, services, and customer service policies Ensure all customer interactions are documented on the helpdesk management tool Explain simply and clearly in response to customer questions and ensure it understood by the Customer Recommend new services/solutions and/or make suggestions for improvements by identifying relevant features and benefits Provide support and training to new customers during the onboarding process Interface with other teams in order to help resolve customer issues in a timely manner Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.IT Support: Ensure all IT assets are accounted for and in good working order at all times Log and monitor service requests from both internal and external Customers until resolved Provide IT support to internal staff to include hardware, software, and application support Maintain and ensure up to date disaster recovery plan Liaise with 3rd party IT vendors for the support and maintenance of systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners and monitoring and maintaining computer systems and networks Onboarding and off-boarding Employees as requested and ensuring new staff has access to the right applications for their job.
REQUIRED SKILLS
Technical support, IT equipment installation and configuration, IT support, IT training, Troubleshooting, Networking
REQUIRED EDUCATION
Bachelor's degree
We have other current jobs related to this field that you can find below
-
Trade Operations Personnel
2 weeks ago
Lagos, Lagos, Nigeria AMP Group Ltd Full timeJob Summary:The Trade Operations Personnel will be responsible for overseeing and executing the day-to-day operational aspects of the company's trading activities. This role involves coordinating and managing trade documentation, ensuring compliance with regulatory requirements, facilitating logistics and shipment processes, and supporting the trade...
-
IT & Operations Support
4 weeks ago
Lagos, Lagos, Nigeria Mkobo Microfinance Bank Limited Mkobobank Full timeTHE ROLEAs the IT & Operations Support, you play a crucial role as the primary point of contact for both external and internal clients.Your main task is to ensure all customers receive quick and professional support whenever they reach out to Mkobo.This involves taking charge of issues and collaborating with various teams to troubleshoot and find...
-
IT & Operations Support
2 weeks ago
Lagos, Lagos, Nigeria Mkobo Microfinance Bank Limited Mkobobank Full timeTHE ROLEAs the IT & Operations Support, you play a crucial role as the primary point of contact for both external and internal clients.Your main task is to ensure all customers receive quick and professional support whenever they reach out to Mkobo.This involves taking charge of issues and collaborating with various teams to troubleshoot and find...
-
Admin Officer
2 weeks ago
Lagos, Lagos, Nigeria IT Horizons Full timeABOUT THE COMPANYIT Horizons is Africa's partner of choice in all things relating to Information Communication Technology, (ICT). With a staff strength rich in knowledge, skill and expertise, we have all it takes to attend to all your technology needs. Our ultimate goal as a brand is to drive a world-class transformation through your business using...
-
Admin Officer
1 month ago
Lagos, Lagos, Nigeria IT Horizons Full timeABOUT THE COMPANYIT Horizons is Africa's partner of choice in all things relating to Information Communication Technology, (ICT). With a staff strength rich in knowledge, skill and expertise, we have all it takes to attend to all your technology needs. Our ultimate goal as a brand is to drive a world-class transformation through your business using...
-
IT Support
4 weeks ago
Lagos, Lagos, Nigeria Vendease Full timeJob SummaryVendease is looking to recruit an IT Support Officer who will join the IT Team to ensure seamless and secure operation of our company's IT infrastructure to support and enable our business goals. As a member of the IT team, our objective is to maintain high availability, reliability, and performance of all IT systems and services. We strive to...
-
Implementation Engineer
1 week ago
Lagos, Lagos, Nigeria IT Horizons Limited Full timeJob Summary,The position is responsible for implementing, maintaining, supporting, developing and, in some cases, designing communication networks within an organization or between organizations. Your goal is to ensure the integrity of high availability network infrastructure to provide maximum performance for users. Users may be staff, clients, customers...
-
Admin Officer
2 months ago
Lagos, Lagos, Nigeria IT Horizons Limited Full timeJob SummaryAdministrative Officer will act as the point of contact for all employees, providing administrative support and managing their queries. Main duties include managing office stock, preparing regular reports.Job DutiesGeneral maintenance of all company facility to ensure cleanliness and compliance with health & safety requirements.Procurement and...
-
Finance Officer
4 weeks ago
Lagos, Lagos, Nigeria IT Horizons Full timeABOUT THE COMPANYIT Horizons is Africa's partner of choice in all things relating to Information Communication Technology, (ICT). With a staff strength rich in knowledge, skill and expertise, we have all it takes to attend to all your technology needs. Our ultimate goal as a brand is to drive a world-class transformation through your business using...
-
Finance Officer
2 weeks ago
Lagos, Lagos, Nigeria IT Horizons Full timeABOUT THE COMPANYIT Horizons is Africa's partner of choice in all things relating to Information Communication Technology, (ICT). With a staff strength rich in knowledge, skill and expertise, we have all it takes to attend to all your technology needs. Our ultimate goal as a brand is to drive a world-class transformation through your business using...
-
Finance Officer
4 weeks ago
Lagos, Lagos, Nigeria IT Horizons Full timeABOUT THE COMPANYIT Horizons is Africa's partner of choice in all things relating to Information Communication Technology, (ICT). With a staff strength rich in knowledge, skill and expertise, we have all it takes to attend to all your technology needs. Our ultimate goal as a brand is to drive a world-class transformation through your business using...
-
IT Support Officer
2 days ago
Lagos, Lagos, Nigeria GEN128 Business Solutions Full timeABOUT THE COMPANYGen128 Business Solutions exists to provide professional, confidential and highly effective administrative, Lead generation, Marketing & IT Solutions to our clients;Our services are specifically tailored to meet individual client needs and our aim is to free you from time-consuming, low productivity tasks which will result in you focusing on...
-
Core Operations Support Executive
2 weeks ago
Lagos, Lagos, Nigeria SystemSpecs Full timeRoles and ResponsibilitiesPeriodic reconciliation of transactions processed through the platform.Monitoring of transaction processing and facilitation of timely resolution of identified exceptions by relevant stakeholders.Periodic reporting on payments processed, analysis of trend and provision of ad hoc management reports required for decision making and...
-
Core Operations Support Executive
4 weeks ago
Lagos, Lagos, Nigeria SystemSpecs Full timeRoles and ResponsibilitiesPeriodic reconciliation of transactions processed through the platform.Monitoring of transaction processing and facilitation of timely resolution of identified exceptions by relevant stakeholders.Periodic reporting on payments processed, analysis of trend and provision of ad hoc management reports required for decision making and...
-
IT Support Officer
2 months ago
Lagos, Lagos, Nigeria Filmhouse Cinemas Limited Full timeABOUT THE COMPANYFilmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of; Cinema operation: we Manage sites; Own sites, Consultancy for cinema development: Design; Fit-out; Cinema project management, Film Distribution: Rights Acquisition; Booking into cinemas; content development.JOB SUMMARYQualificationsBachelor's...
-
Presales Engineer
1 week ago
Lagos, Lagos, Nigeria IT Horizons Limited Full timeJob Summary, You will be responsible for scoping, designing, and developing Bill of Materials with pricing for solutions relating to Cyber Security and Networks Infrastructure.You will architect for other areas of solution as the company deem fit from time to time.Your goal is to win the customer with innovative solutions that solve customers' problems at a...
-
Solutions Architect
1 week ago
Lagos, Lagos, Nigeria IT Horizons Limited Full timeA system integrator ICT company with a clear focus in technology enabled solutions and professional services is recruiting for a Solutions Architect in Lagos.Job SummaryYou will be responsible for scoping, designing, and developing Bill of Materials with pricing for solutions relating to Cyber Security and Networks Infrastructure. You will architect for...
-
IT Support Officer
2 weeks ago
Lagos, Lagos, Nigeria GEN128 Limited Full timeJob DescriptionWe are currently looking to recruit an IT Support Intern to work in our office in Ikeja.You will be required to have the theoretical knowledge of IT Hardware & Networks, Windows Operating Systems plus the ability to learn fast + provide support to the IT team.Job ResponsibilitiesInstalling and configuring computer operating systems and...
-
IT Support Officer
4 weeks ago
Lagos, Lagos, Nigeria GEN128 Limited Full timeJob DescriptionWe are currently looking to recruit an IT Support Intern to work in our office in Ikeja.You will be required to have the theoretical knowledge of IT Hardware & Networks, Windows Operating Systems plus the ability to learn fast + provide support to the IT team.Job ResponsibilitiesInstalling and configuring computer operating systems and...
-
Head of Support Services
2 weeks ago
Lagos, Lagos, Nigeria Danish Refugee Council Full timeABOUT THE COMPANYDRC has been operating in Kenya since 2005, where we assist refugees and displacement-affected communities by implementing protection and livelihoods activities that increase their self-reliance and expand opportunities for a dignified life. DRC works in Dadaab and Kakuma refugee camps, as well as in Nairobi and Mombasa to assist urban-based...
