IT Help Desk Analyst

1 month ago


Lagos, Lagos, Nigeria Nestoil Full time

ABOUT THE COMPANY

ABOUT US
We have been a significant contributor to local content in the industry since inception about 30 years ago.
Nestoil was incorporated in 1991. Nestoil is Nigeria's largest indigenous Engineering, Procurement, Construction and Commissioning (EPCC) Company in the Oil and Gas sector.

JOB SUMMARY

Qualifications Bachelor's Degree in information technology, Computer Science, Engineering or Electronics Engineering Must be certified in CompTIA A+, ITIL Foundation, any Microsoft or Cisco Certification is a plus. 2+ years of experience working in IT helpdesk environment. Strong computer skills and the ability to troubleshoot and diagnose hardware and software problems. Familiarity with both pc, mac hardware, android, and iOS phones. Experience working with network cable and wireless AP. Understand basic computer network topology and protocols. Knowledge of TCP/IP. Good communication and customer service skills. Writing and editing skills to aid in writing and updating training manuals.

RESPONSIBILITIES

We're on an evolutionary journey where we're changing our story. We are looking to hire an experienced IT Help Desk Analyst to join our diverse team in our Company. In this role, you will work closely with our Strategic Business Units (SBUs) and departments across the Group. You will act as a first level technical resource for providing technical assistance to end users on computer systems, hardware, software, minor LAN/WAN, and security issues. Log and respond to queries, runs diagnostic programs, isolates problems, determine, and implement appropriate solution.Duties Providing front end support to all internal users. Responding to queries either in person or over the phone, e-mails, or Text. Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, peripherals and common LAN/WAN and security complaints. Optimizing software application performance, installing updates, and performing debugging procedures. Performing analysis on software application functionality and suggest improvements. Ensuring effective front end and back-end functionality of applications. Consulting with the software internal users, development team, and OEM to improve application performance. Managing patch and code migration across environments to ensure continued and synchronized functionality. Establishing the root causes of application errors and escalating serious concerns to internal or external senior support engineers. Keeping records of configuration changes and schedule application updates. Documenting processes and monitor application performance metrics. Logging and updating queries on ICT Helpdesk ticketing portal. Writing "How To" training manuals. Training computer users. Troubleshooting and resolving endpoint security issues. Running diagnostic programs to resolve hardware and software problems. Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Installing computer peripherals for users. Following up with user to ensure issue has been resolved. Gaining feedback from users about computer usage. Running reports to determine recurring issues.

REQUIRED SKILLS

Technical support, IT equipment installation and configuration, IT support, Troubleshooting

REQUIRED EDUCATION

Bachelor's degree


  • Onsite Support Analyst

    2 months ago


    Lagos, Lagos, Nigeria SLB Full time

    DescriptionThe Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software location specific or global and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.Job...

  • Front Desk Officer

    23 hours ago


    Lagos, Lagos, Nigeria SENCE Nigeria Full time

    JOB OVERVIEW: Our client, a fashion brand, is looking to hire a front desk personnel.As front desk personnel, you would be responsible for creating a positive and welcoming experience for visitors, clients, and team members.This position involves a combination of administrative, customer service, and organisational responsibilities, contributing to the...

  • Help Desk Officer

    4 weeks ago


    Lagos, Lagos, Nigeria Eko Maintenance Limited Full time

    ABOUT THE COMPANYFounded in 2011, Eko Maintenance is a subsidiary of Eko Hotels and a member of the Chagoury group. We offer our services to the construction and real estate industries from a network established in several countries across Africa, Europe and the Middle East.JOB SUMMARYBachelor's Degree in Information Technology, Computer Science, Business...

  • Help Desk Officer

    2 months ago


    Lagos, Lagos, Nigeria Eko Maintenance Limited Full time

    ABOUT THE COMPANYFounded in 2011, Eko Maintenance is a subsidiary of Eko Hotels and a member of the Chagoury group. We offer our services to the construction and real estate industries from a network established in several countries across Africa, Europe and the Middle East.JOB SUMMARYBachelor's Degree in Information Technology, Computer Science, Business...

  • Help Desk Officer

    3 days ago


    Lagos, Lagos, Nigeria Eko Maintenance Limited Full time

    ABOUT THE COMPANYFounded in 2011, Eko Maintenance is a subsidiary of Eko Hotels and a member of the Chagoury group. We offer our services to the construction and real estate industries from a network established in several countries across Africa, Europe and the Middle East.JOB SUMMARYBachelor's Degree in Information Technology, Computer Science, Business...

  • IT Information

    1 month ago


    Lagos, Lagos, Nigeria SLB Full time

    Onsite Support Analyst | Information TechnologyDescriptionThe Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents,...

  • Business Analyst

    1 month ago


    Lagos, Lagos, Nigeria Helium Health Full time

    We are looking to hire an experienced Data Analyst who will be responsible for developing easy-to-consume dashboards to streamline reporting, improve business processes, and drive decisions based on data. S/he must be able to build datasets for analysis and present findings to an array of teams.Responsibilities:Build and manage dashboards for various...

  • Business Analyst

    1 week ago


    Lagos, Lagos, Nigeria Helium Health Full time

    We are looking to hire an experienced Data Analyst who will be responsible for developing easy-to-consume dashboards to streamline reporting, improve business processes, and drive decisions based on data. S/he must be able to build datasets for analysis and present findings to an array of teams.Responsibilities:Build and manage dashboards for various...

  • Business Analyst

    4 weeks ago


    Lagos, Lagos, Nigeria Helium Health Full time

    We are looking to hire an experienced Data Analyst who will be responsible for developing easy-to-consume dashboards to streamline reporting, improve business processes, and drive decisions based on data. S/he must be able to build datasets for analysis and present findings to an array of teams.Responsibilities:Build and manage dashboards for various...


  • Lagos, Lagos, Nigeria Stanbic IBTC Bank Full time

    ABOUT THE COMPANYStanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge...


  • Lagos, Lagos, Nigeria Stanbic IBTC Bank Full time

    ABOUT THE COMPANYStanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge...


  • Lagos, Lagos, Nigeria First Bank of Nigeria Limited Full time

    ABOUT THE COMPANYFirst Bank of Nigeria Limited, is a Nigerian multinational bank and financial services company headquartered in Lagos Nigeria. It is the premier bank in West Africa with its impact woven into the fabric of society.JOB SUMMARYSupport the establishment of a customer centric atmosphere where delighting the customer is our number one value...


  • Lagos, Lagos, Nigeria Coca-Cola Full time

    The F4G Analyst will be crucial in supporting the Cost Efficiency and Process Efficiency F4G initiative within DTPS the potential scope is within the range of 50-100mio EUR per year. This role requires a combination of analytical skills, technology acumen, and a strong understanding of IT financial management. The F4G Analyst will assist in executing...


  • Lagos, Lagos, Nigeria Coca-Cola Full time

    The F4G Analyst will be crucial in supporting the Cost Efficiency and Process Efficiency F4G initiative within DTPS the potential scope is within the range of 50-100mio EUR per year. This role requires a combination of analytical skills, technology acumen, and a strong understanding of IT financial management. The F4G Analyst will assist in executing...


  • Lagos, Lagos, Nigeria First Bank Full time

    JOB OBJECTIVESSupport the establishment of a customer centric atmosphere where delighting the customer is our number one value proposition.Assist to create awareness, impart knowledge, project RBO's image, shape attitudes, stimulate desire with respect to achieving the central cardinal objectives of RBO in line with the bank's governance and policies.Assist...

  • Sales Analyst

    4 weeks ago


    Lagos, Lagos, Nigeria RedCloud Technology Full time

    ABOUT THE COMPANYOur vision is to reinvent the way in which financial services and products are delivered. The company's goal is to pioneer the way in which more than 100 million businesses around the world access any financial product easily and securely, to help them succeed in the fourth industrial revolution.JOB SUMMARYRequirementsExperience we think...

  • Sales Analyst

    2 months ago


    Lagos, Lagos, Nigeria RedCloud Technology Full time

    ABOUT THE COMPANYOur vision is to reinvent the way in which financial services and products are delivered. The company's goal is to pioneer the way in which more than 100 million businesses around the world access any financial product easily and securely, to help them succeed in the fourth industrial revolution.JOB SUMMARYRequirementsExperience we think...

  • Investment Analyst

    1 month ago


    Lagos, Lagos, Nigeria World Bank Group Full time

    Job DescriptionDescription –>IFC is seeking to hire an Investment Analyst to support Upstream and Advisory work in the Africa region with a primary focus on the agriculture, agribusiness and forestry sector covering. The Investment Analyst will support the development of high-quality Upstream and Advisory pipeline through research, analytical and...

  • Investment Analyst

    4 weeks ago


    Lagos, Lagos, Nigeria World Bank Group Full time

    Job DescriptionDescription –>IFC is seeking to hire an Investment Analyst to support Upstream and Advisory work in the Africa region with a primary focus on the agriculture, agribusiness and forestry sector covering. The Investment Analyst will support the development of high-quality Upstream and Advisory pipeline through research, analytical and...

  • Workforce Analyst

    4 hours ago


    Lagos, Lagos, Nigeria M-KOPA Full time

    We are on the lookout for someone to join our Customer Care team as a Global Workforce Lead. If you are resourceful, organized, and proactive about getting things done, you might be a fit for this exciting opportunity.In this role, your main objective will be to support the Customer Care and BPO teams by providing workforce support in-house and to the...