Help Desk Officer

4 days ago


Lagos, Lagos, Nigeria Eko Maintenance Limited Full time

ABOUT THE COMPANY

Founded in 2011, Eko Maintenance is a subsidiary of Eko Hotels and a member of the Chagoury group. We offer our services to the construction and real estate industries from a network established in several countries across Africa, Europe and the Middle East.

JOB SUMMARY

Bachelor's Degree in Information Technology, Computer Science, Business Administration, or related field preferred.Minimum of 2 years of experience in helpdesk coordination, technical support, or administrative roles.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and helpdesk ticketing systems.Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders.Excellent organizational abilities with attention to detail and a proactive approach to problem-solving.Customer-focused mindset with a dedication to delivering high-quality service and support.Ability to work independently, prioritize tasks, and manage multiple responsibilities efficiently.

RESPONSIBILITIES

Proficient in the use of Microsoft Office and excellent customer service skillsCoordination of helpdesk and operations department activities.Act as support for the Technical Manager for exchange of emails, letters, reports e.t.cResponsible for the administrative responsibilities in the Operations departmentResponsible for monitoring the follow up and feedback system of the Operations Department.Timely dissemination of information to the clients and contractors at the appropriate time.

REQUIRED SKILLS

Reporting, Document and archive management, Office administration, management, Answering telephones and call management, Secretarial work, Documentation and record keeping

REQUIRED EDUCATION

Bachelor's degree


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