Senior Operations Manager

3 days ago

Lagos, Lagos, Nigeria Control Risks Full time

Description

To manage and drive the CSC operations business with a focus area on excellence in operations and project management. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on Nigeria and wider West Africa.

  • Management of West African based client engagement and associated business development
  • Management of Embedded Consultant Services and client requirements across West Africa on a day-to-day basis.
  • Collaborate with a wide range of Operations Managers in the management of all engagement's tasks throughout Europe, Middle East & Africa as required Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients
  • Ensure all projects are being delivered on time and in budget Identify and implement improvement to operations management processes and implementation
  • Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication Ensure that consultants are effectively supported by Control Risks
  • Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards Commercial management of embedded consultancy engagements, including scoping and writing high quality proposal
  • Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region Developing successful client relationships
  • In conjunction with Business Operations team, ensuring that administration is of the highest standard Creation and management of sales leads

Requirements

  • Builds strong relationships, through common goals, individual contribution and support in times of need
  • Considers the regional and global implications of what we do in our own areas of responsibility or team/ department
  • Commercial acumen:
  • Understands how and where own activities and projects contribute to the financial success of organisation; understands and acts upon the financial factors that influence the business
  • Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
  • Reviews and looks for efficiencies in ways of working
  • Constantly seeks innovative ways to improve the services we offer to our clients
  • Is prepared to make decisions and effectively implement those decisions
  • Translates decisions into effective actions and implements these
  • Acts decisively and makes difficult decisions even if unpopular
  • Implements plans to ensure objectives are achieved or exceeded; focuses on delivery
  • Shows and encourages a determination to achieve high standards
  • Uses own and wider knowledge and contributes to others to enable and make sound judgements that impact the client and team
  • Anticipates client needs and addresses these
  • Provides the best possible service to clients, ensuring the client is at the heart of everything we do
  • Uses own knowledge and experience to make sounds judgements or assist others with sound judgement.

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